Sr AI Engineer

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign has a dedicated Intelligent Automation Center of Excellence (CoE) that delivers enterprise-grade AI and automation solutions using platforms such as AWS, GEAP, UiPath, CREW AI, Microsoft Power Automate, and Azure AI/Document Intelligence. As a Senior Intelligent Automation Engineer, you will be a key contributor in scaling Docusign's enterprise-wide Intelligent Automation capabilities. You will work at the intersection of business, engineering, and AI to design, build, and operate resilient Agentic and automation solutions that drive measurable business outcomes with the mix of development and support work.

This position is an individual contributor role reporting to Principal Engineering Manager, Application Engineering.

Responsibility

• Partner with cross-functional teams (business stakeholders, product managers, enterprise architects, security) to define automation roadmaps and source use cases
• Architect end-to-end automation solutions across the software development lifecycle (SDLC), from requirements gathering to coding to deployment and support
• Review technical designs, estimates, and solution feasibility
• Provide hands-on coding/ technical support during US PDT hours including month end and quarter ends
• Maintain and evolve the automation platform roadmap in partnership with business stakeholders and delivery partners
• Oversee Intelligent Automation platform performance, solution maintenance, and reporting hubs
• Own design principles, architecture standards, and coding best practices for the AWS, Slack, GEAP, UiPath/Power Automate platform
• Manage technical infrastructure setup for new capabilities in Agentic and UiPath Platform
• Set up monitoring and alert mechanisms
• Ensure compliance with enterprise security, architecture, and governance standards
• Ensure long-term stability and effectiveness of automation solutions
• Enforce coding standards, security practices, and compliance requirements
• Manage multiple priorities in a fast-paced environment seamlessly
• Manage Quarterly and yearly Internal/External Audit, ITGC, User Access review tasks
• Explore and integrate hyperautomation technologies including AI/ML, intelligent document processing, and process mining
• Lead proof-of-concepts for new automation capabilities and platforms
• Communicate technical findings and solution recommendations effectively using presentations and visualizations
• Stay ahead of industry trends and continuously upskill through certifications and training

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's or Master's degree in Engineering, Computer Science, or related field
• Relevant certifications in Agentic platforms (Langraph/Crew AI), Python, AI/ML, or cloud technologies
• 8+ years of experience in Intelligent Automation technologies, with hands-on coding and application development
• Experience with Agentic AI, Agentic Orchestrator, Claud AI, Python scripting, SQL, VB Scripting, OCR implementation, AI/ML, RAG, and Azure intelligent document processing
• Experience with Jira, Confluence, GitHub/ other version control tools
• Experience with integrating applications via web services / REST APIs and infrastructure models like MCP servers
• Experience with software design principles and application architecture
• Experience with the impact of data and digital technologies on business operations
• Experience with automation data security best practices and SOX compliance requirements, with experience building and operating compliant, audit-ready automation solutions
• Experience architecting and implementing automation solutions at scale

Preferred

• Strong analytical and problem-solving capabilities, with the ability to translate business challenges into technical solutions
• Ability to learn new skills proactively and apply them to business opportunities
• Excellent communication and stakeholder engagement skills
• Self-driven, adaptable, and comfortable working in a global, fast-changing environment
• Exposure to Salesforce, Oracle ERP, OIC, Mulesoft and cloud technologies
• Experience in product management in a SaaS/Technology company environment
• Experience in UiPath platform (Agents/Orchestrator/Studio)

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $164,700.00 - $266,000.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid

Basic

• Bachelor's or Master's degree in Engineering, Computer Science, or related field
• Relevant certifications in Agentic platforms (Langraph/Crew AI), Python, AI/ML, or cloud technologies
• 8+ years of experience in Intelligent Automation technologies, with hands-on coding and application development
• Experience with Agentic AI, Agentic Orchestrator, Claud AI, Python scripting, SQL, VB Scripting, OCR implementation, AI/ML, RAG, and Azure intelligent document processing
• Experience with Jira, Confluence, GitHub/ other version control tools
• Experience with integrating applications via web services / REST APIs and infrastructure models like MCP servers
• Experience with software design principles and application architecture
• Experience with the impact of data and digital technologies on business operations
• Experience with automation data security best practices and SOX compliance requirements, with experience building and operating compliant, audit-ready automation solutions
• Experience architecting and implementing automation solutions at scale

Preferred

• Strong analytical and problem-solving capabilities, with the ability to translate business challenges into technical solutions
• Ability to learn new skills proactively and apply them to business opportunities
• Excellent communication and stakeholder engagement skills
• Self-driven, adaptable, and comfortable working in a global, fast-changing environment
• Exposure to Salesforce, Oracle ERP, OIC, Mulesoft and cloud technologies
• Experience in product management in a SaaS/Technology company environment
• Experience in UiPath platform (Agents/Orchestrator/Studio)

Docusign has a dedicated Intelligent Automation Center of Excellence (CoE) that delivers enterprise-grade AI and automation solutions using platforms such as AWS, GEAP, UiPath, CREW AI, Microsoft Power Automate, and Azure AI/Document Intelligence. As a Senior Intelligent Automation Engineer, you will be a key contributor in scaling Docusign's enterprise-wide Intelligent Automation capabilities. You will work at the intersection of business, engineering, and AI to design, build, and operate resilient Agentic and automation solutions that drive measurable business outcomes with the mix of development and support work.

This position is an individual contributor role reporting to Principal Engineering Manager, Application Engineering.

Responsibility

• Partner with cross-functional teams (business stakeholders, product managers, enterprise architects, security) to define automation roadmaps and source use cases
• Architect end-to-end automation solutions across the software development lifecycle (SDLC), from requirements gathering to coding to deployment and support
• Review technical designs, estimates, and solution feasibility
• Provide hands-on coding/ technical support during US PDT hours including month end and quarter ends
• Maintain and evolve the automation platform roadmap in partnership with business stakeholders and delivery partners
• Oversee Intelligent Automation platform performance, solution maintenance, and reporting hubs
• Own design principles, architecture standards, and coding best practices for the AWS, Slack, GEAP, UiPath/Power Automate platform
• Manage technical infrastructure setup for new capabilities in Agentic and UiPath Platform
• Set up monitoring and alert mechanisms
• Ensure compliance with enterprise security, architecture, and governance standards
• Ensure long-term stability and effectiveness of automation solutions
• Enforce coding standards, security practices, and compliance requirements
• Manage multiple priorities in a fast-paced environment seamlessly
• Manage Quarterly and yearly Internal/External Audit, ITGC, User Access review tasks
• Explore and integrate hyperautomation technologies including AI/ML, intelligent document processing, and process mining
• Lead proof-of-concepts for new automation capabilities and platforms
• Communicate technical findings and solution recommendations effectively using presentations and visualizations
• Stay ahead of industry trends and continuously upskill through certifications and training