Supervisory Medical Support Assistant

This Supervisory Medical Support Assistant position is in the Specialty Care services within VA Boston Healthcare System, located at the Jamaica Plain, Massachusetts location. This position is full time at 40 hours per week.

Duties

VA Careers - Supervisory/Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

Total Rewards of a Allied Health Professional

Serves as a Supervisor for Medical Support Assistants at a medical center in VISN 1, VA New England Healthcare Network. The position is responsible for planning, directing, and controlling work for the lower grade Medical Support Assistants. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting). Position must have medical terminology and broad knowledge of patient procedures and policies. The employee maintains a close relationship with the Service Care Lines administrative offices to ensure clinics are operating in a timely and efficient manner. The incumbent has extensive knowledge of various policies and procedures relating to the business rules regarding Pre-registration, Scheduling (Appointment Management and Recall), clinic profile management and utilization, scheduling/tracking consults, Advanced Clinic Access Procedures, Community Care referrals, Performance Measures, KIOSKs, Insurance Card Buffer (ICB) and the proper flow of work to and from the various teams, services and care lines and contributes significantly to the daily business activities.

Duties include but are not limited to:

Requirements