Switchboard Operator

Job Description:

Job Title: Switchboard Operator

Location: Springfield, Missouri

Department: Centralized Scheduling

Employment Type: Full-time

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Job Summary:

Join our compassionate, collaborative team as a Switchboard Operator in our on-site call center. In this important role, you will connect callers with the right services, coordinate appointments, maintain accurate client information, and provide calm, professional support to customers with routine and urgent needs. This opportunity is ideal for an organized, customer-focused professional who communicates clearly, types accurately, and is comfortable navigating multiple computer systems.

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This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

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Key Responsibilities:

• Answer incoming and interoffice calls, identify callers’ needs, and connect them promptly with the appropriate team members or services.
• Screen customer contacts for routine and crisis-related needs and process each call according to established procedures.
• Schedule and cancel client appointments accurately, including documenting the correct cancellation disposition.
• Verify client addresses, phone numbers, insurance details, and other demographic information at each appointment check-in.
• Complete essential clerical duties, including sending appointment letters and reminders, maintaining files and activity logs, preparing reports, and entering information into tracking systems promptly.
• Use designated websites and software systems to verify insurance eligibility and referral sources.
• Communicate professionally and collaborate effectively with clinic staff to support a positive customer experience.
• Protect confidential information and follow HIPAA guidelines in every interaction with customers and coworkers.
• Perform other duties as assigned by the supervisor.

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Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required.
• Previous customer service experience preferred.

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Additional Qualifications:

• Demonstrate excellent verbal and written communication, organization, and typing skills.
• Work independently while maintaining accuracy, professionalism, and attention to detail.
• Use computers, websites, and multiple software systems confidently.
• Maintain a current driver’s license, an acceptable driving record, and current auto insurance.
• Successfully complete required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.

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Physical Requirements

This position requires sedentary work, including exerting up to 10 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. The role involves repetitive movement of the hands, fingers, and arms for typing and writing throughout the work shift. Work is performed primarily while seated, with occasional walking or standing for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.