Systems Analyst

Position Summary

The Systems Analyst supports the functional administration, maintenance, and ongoing enhancement of HR systems and related ancillary platforms. This role is client facing and serves as a key resource for user support, system troubleshooting, testing, reporting, training, and implementation activities, helping ensure technology solutions are effectively adopted and used by internal teams and external clients.

Specific Job Expectations

• Perform day-to-day system maintenance and operational activities, including global imports, client onboarding support, and related updates.
• Identify gaps or limitations created by system constraints and recommend practical solutions or process improvements.
• Support the development, coordination, and delivery of end-user training materials and sessions. • Identify, document, and escalate application defects, service-impacting issues, and other high-priority system concerns to support timely resolution.
• Maintain current knowledge of system functionality, updates, enhancements, and new releases.
• Assist in developing and validating custom reports that support operational decision-making, compliance needs, and client-facing requests. • Collaborate with internal teams and clients to enhance, modify, implement, and maintain HRIS and customer-facing technology solutions in response to business needs.
• Partner with users to promote effective system utilization and maximize adoption of available tools and functionality.
• Perform other duties as assigned in support of departmental and organizational objectives.

Questco Expectations

• Maintain a professional, respectful, and service-oriented approach with clients and teammates.
• Demonstrate accuracy, reliability, and punctuality in all assigned responsibilities and schedules.
• Complete administrative requirements, including timesheets and expense reports, accurately and on time, as applicable.
• Collaborate effectively with internal departments to support client satisfaction and retention efforts.
• Foster an inclusive environment and a collaborative working relationship with teammates.
• Consistently act with integrity and adhere to the Code of Ethics, Core Values, and employee handbook.

Qualifications

• Three or more years of experience in a customer support, systems support, or related role.
• Experience in PrismHR preferred.

Required Skills

• Knowledge of the PEO (Professional Employer Organization) industry and co-employment concepts.
• Experience with PrismHR or similar PEO/ASO software platforms.
• Working knowledge of HRIS platforms and general payroll policies, procedures, and regulations.
• Strong verbal, written, and presentation skills, with the ability to communicate effectively with technical and non-technical audiences.
• Strong interpersonal skills with the ability to handle sensitive organizational and client information with professionalism, discretion, and confidentiality.

Physical Requirements and Language Skills

• Ability to work flexible schedules, as needed, to support business demands.
• Frequent use of a computer, including repetitive wrist and finger movement associated with keyboard and mouse operation.
• Ability to sit or stand for extended periods of time.
• Ability to lift and carry up to 25 pounds periodically.
• Physical activities may include bending, reaching, pulling, stooping, and pushing.
• Fluency in English, including speaking, reading, and writing.

Travel

• Up to 10% travel may be required based on business needs

JOB CODE: 1000072