Systems Analyst

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We Are Looking For

Baylor University is seeking a Systems Analyst within the ITS Student Systems group to support the mission of the University by providing complex system support that includes maintenance, configuration, troubleshooting, vision, and comprehensive management of Campus Living & Learning (CL&L) housing technology systems and services. While directly reporting to the Director of Student Systems, this position works closely with CL&L’s Associate Director of Housing Administration who provides business priorities, operational requirements and strategic initiatives for housing-related projects.

Work will be performed in an approved remote/hybrid work environment that may include travel to Waco for on-campus/in-person activities/meetings as required.

Required Qualifications:

• A Bachelor’s degree and two years of relevant work experience
• Demonstrated working knowledge of APIs, HTML, SQL and Integrations

Preferred Qualifications:

• A Bachelor’s degree and four years of relevant experience
• Demonstrated working knowledge of StarRez, CS Gold, Qualtrics, and Canvas
• Experience managing software system change and maintaining user security

All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

Housing Systems

• Provide comprehensive management of StarRez Student Housing Management Software. This work includes supporting and improving the efficiency, effectiveness, and excellence of the software
• Work with StarCare to troubleshoot and resolve technical issues related to the StarRez system
• Configure and maintain integrations between StarRez, Banner, Slate, CS Gold, and Facility Management systems (TMA)
• Research emerging housing technology trends
• Recommend and implement new technologies to improve the residential experience
• Develop and maintain CL&L and ITS technical documentation
• Offer reporting support from StarRez Web, Banner and other relevant databases

Security and Access

• Utilize CS Gold (campus card management system) to manage access to CL&L’s residential communities
• Provide after hours on-call support to troubleshoot and resolve residential access issues
• On-call responsibilities may increase during peak operational periods, including residence hall opening and closing activities

Support & Training

• Provide training for the ongoing development and implementation of CL&L housing systems to professional and student CL&L staff
• Be available to evaluate and respond to housing system outages and other systems related issues
• Participate in relevant divisional and departmental meetings, trainings, activities, and initiatives

Technology Liaison

• Serve as the liaison between Baylor’s ITS and CL&L on housing initiatives requiring Baylor ITS implementation, support, and governance

Other

• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with university policies
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $65,000 - $70,000. The full salary range for this position classification is $51,569.56 - $85,089.77

This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certification, analysis of internal equity, and other business and organizational needs.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!