Technical Product Manager

Technical Product Manager – Digital Profile Management Credit/Debit Cards
Role Summary
The Technical Product Manager (TPM) is part of an agile journey team and partners with the Business Line Product Manager to define success, measure outcomes, and deliver prioritized digital capabilities. This role translates business objectives into technical requirements and coordinates delivery across engineering, architecture, UX, and partner teams.
This role supports a single product focused on Digital Profile Management for credit and debit card clients.

Key Responsibilities
Digital Profile Management

• Drive delivery of digital profile management capabilities that strengthen client security and improve the servicing experience for credit and debit card clients.
• Lead enhancements to:
  • Verify and maintain accurate client contact information
  • Simplify digital enrollment experiences
  • Replace vendor‐based OTP solutions with secure, bank‐managed authentication methods
• Partner with the Product Manager to define success metrics, track outcomes, and align delivery to OKRs.
• Ensure solutions balance strong security controls with a seamless client experience.

Core TPM Responsibilities

• Translate business epics into detailed technical stories with clear acceptance criteria.
• Manage backlog readiness, refinement, and prioritization.
• Collaborate with architects and engineers on solution design and delivery.
• Coordinate dependencies across teams and platforms.
• Validate end‐to‐end functionality prior to release.
• Support release readiness and Go / No‐Go activities.
• Act as a technical liaison across partner teams.

Required Skills & Experience

• Strong experience with credit and debit card servicing platforms and processes.
• Experience working within Agile / Scrum teams.
• Experience delivering digital identity, authentication, or client security capabilities.
• Strong analytical and problem‐solving skills.
• Ability to manage complex, security‐focused initiatives.
• Strong written and verbal communication skills.

Nice to Have

• Experience in financial services or other regulated industries.
• Systems analysis or technical product ownership background.
• Experience supporting digital profile, enrollment, or account servicing journeys.

Locations: Expected to be in office 3+ days a week.

• Hopkins, MN
• Irving, TX
• Earth City, MO