Technical Support Specialist

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

• You will serve as an Assistant Customer Technical Representative (ACTR) for the NMCI/NGEN contract, providing government oversight of contractor performance and ensuring compliance with Service Level Agreements (SLAs).
• Process, track, and manage all requests for IT hardware (computers, peripherals), software, and services using enterprise tools like the Requirement to Award Process Tool (RAPT) and Navy Enterprise Tools (NET).
• You will maintain an accurate inventory of all command IT assets and coordinate the technical refresh lifecycle.
• You will manage the complete lifecycle of mobile devices (cell phones, tablets, satellite phones), including procurement, issuance, inventory, troubleshooting, and submitting Move, Add, Change (MAC) requests.
• You will monitor telecommunication program budgets and command task orders to ensure fiscal compliance. Review, certify, and process invoices for payment and submit Information Technology Procurement Requests (ITPRs) for contract renewals.
• You will act as a primary point of contact for the NFPC user community, providing direct support for troubleshooting mobile device issues and training personnel on the proper use of communication equipment.
• You will represent command requirements in interactions with enterprise service providers.
• You will performs other duties as assigned.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• This is a Cyberspace Workforce position, proficiency level INTERMEDIATE the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.