Business Analyst

job summary:
Our West Michigan Client has a contract opportunity for a Business Analyst to help build an enterprise planning capability to manage demand and portfolio. This is an onsite role in West Michigan and has potential to convert to full time.

location: Grand Rapids, Michigan
job type: Solutions
salary: $40 - 50 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

• Partner with Enterprise Architecture on the selected time-recording solution, define how it feeds capacity management, and lead the coordination of integration into ServiceNow with the Platform Team.
• Define requirements for tracking capacity (individual and team), align leadership, and partner with the Platform Team on build and delivery.
• Build a dashboard showing demand against available delivery capacity.
• Recommend AI/automation options: identify repetitive activities, validate cost, TCO, resourcing, timing, funding and ROI, and deliver a proof of concept.
• Build a mechanism to track changes between early and final cost estimates.
• Intake readiness standard: define readiness criteria and build the intake review and routing mechanism in ServiceNow, so every new demand is checked for clarity, completeness and readiness and routed to the accountable Technology Director with next steps.
• Team Formation and Solution Analysis standard work: establish the templates, workflow controls and playbook that make Team Formation (sizing, cost, capacity, dependency and timing inputs)and Solution Analysis a built-in step of every demand.
• Approval-to-execution gate: establish a governance checkpoint confirming business and technology leadership approval before a demand becomes a Project/Epic, with a defined handoff.
• Aging and stale-demand controls: implement aging thresholds by state, automated reminders and escalations, a monthly review cadence, and monthly reporting on aging, cycle time and bottlenecks.

qualifications:
Business analysis and process design experience, including defining requirements and building standard work and playbooks.

Working knowledge of ServiceNow, preferably demand and/or portfolio management.

Ability to facilitate across senior stakeholders, including Technology Directors and leadership.

Interest in evaluating AI and automation options for planning processes.

skills:
AI,ServiceNow,leadership,automation,Business analysis,capacity management,cost estimates,cycle time,Enterprise Architecture,governance,planning processes,portfolio management,defining requirements,process design,proof of concept

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.