Customer Care Associate

Company Description

Locally owned independent distributor of automotive, marine, off road, and heavy duty truck parts. Fast paced successful business with a strong reputation for delivering outstanding customer service. Great opportunity to join a cohesive team positioned to grow and prosper in todays ever changing environment.

Job Description

The Customer Care Associate (CCA) plays a vital role in the overall success of the organization. The primary role of the CCA is to provide a quality customer experience to all retail customers and increase retail sales.

The Primary Duties of the Customer Care Associate are as follows:

• Customer Service Duties
  • Acknowledge customers upon entering the store
  • Offer assistance as soon as they enter the store
  • Offer current circular or other ad to customer
  • Request assistance as needed from Sales Associates
  • Be aware of current advertised items, programs, and specials
  • Offer related or suggested items to help complete the job
  • Thank each customer and invite them back
  • Offer to assist customer carrying items to their car
• Process all Retail Transactions
  • Cash, Credit Card, Charge, and Returns
• Retail Sales Area
  • Maintain the appearance of the store, including the exterior building and retail sales area.
  • Keep the retail sales area properly merchandised, up-to-date, full of product and priced.
  • Wear approved clothing, name badge and meet company standards for grooming and jewelry.

Qualifications

The qualifications for this position include:

• Passion for helping people
• Strong people skills
• Competitive spirit to succeed
• Reliable and willingness to be a part of a team

Additional Information

You will be rewarded on the success of your store. We have a competitive base pay that combined with performance incentives make this one of the highest paying customer service positions in the area. Apply today and start tomorrow.