Customer Service Representative

Job Description

Customer Service Representative (CSR) -experience required

Eastview Veterinary Clinic

Eastview Veterinary Clinic is looking for a dependable, organized, and compassionate Customer Service Representative to join our team! We are a busy walk-in small animal clinic that prides itself on providing efficient, high-quality care while maintaining strong relationships with our clients and patients.

This position is ideal for someone who thrives in a fast-paced environment, communicates well under pressure, and genuinely enjoys helping both people and pets.

Responsibilities Include:

• Greeting clients and patients with professionalism and compassion
• Managing a high-volume front desk and lobby flow
• Answering phones, emails, and client communications
• Checking patients in and out accurately
• Collecting and reviewing vaccine records
• Educating clients on vaccine recommendations and preventive care
• Processing payments and maintaining accurate records
• Communicating effectively with doctors and medical staff
• Monitoring appointment flow and helping maintain efficiency throughout the day
• Assisting with end-of-day closing duties and maintaining a clean front lobby

Ideal Candidate:

• Has excellent communication and multitasking skills
• Works well under pressure and in a team environment
• Is dependable, motivated, and eager to learn
• Has strong attention to detail
• Can maintain professionalism during stressful situations
• Previous veterinary or medical office experience is required
• Experience with veterinary software is a plus

What We Offer:

• Supportive team environment
• Hands-on veterinary experience
• Opportunities for growth and advancement
• Employee pet care discounts
• Fast-paced and rewarding work environment

Schedule:

Monday–Friday
Full-time preferred

Starting Pay:

Starting at $12/hour+, based on experience

If you are passionate about animal care and enjoy helping clients during every stage of their pet’s life, we would love to meet you!

Please submit your resume and any relevant experience for consideration.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.