Information Technology Specialist (Customer Support)

About the Position:
These positions are located within the Department of War Education Activity (DoDEA) Information Technology Division's Global Operations Branch at either Fort Bragg, North Carolina or Fort Campbell, Kentucky.

This is a Direct Hire Solicitation.

Duties

• Analyze incident request trends and patterns in order find opportunities to improve services.
• Analyze, document, and plan for additions, upgrade, or configuration to ensure proper application software and web services.
• Analyze hardware and software problems for on-the-spot repair/replacement or referral for other repairs.
• Remove, reinstall or reconfigure desktop software or web services in order to correct issues.
• Monitor helpdesk system for newly submitted tickets, documents, and update existing tickets until complete resolution.
• Test new software deployment packages and Operating System images and provide feedback or solutions.

Requirements

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
• Proof of U.S. Citizenship required.
• Direct deposit of pay is required.
• One year probationary period may be required.
• Appointment subject to a suitability/fitness determination, as determined by a background investigation.
• This position requires a Tier 3 (T3) investigation.
• You may be required to sign a transportation agreement.
• This position requires the incumbent to obtain and maintain a secret security clearance.
• In accordance with DoD Directive 8140 and DoD Manual 8140.03 this position requires the incumbent to complete Foundational Qualifications within 9 months of appointment and complete Residential Qualification requirements within 12 months.