• Job Description

  Req#: R-83398

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  Account Manager, Activities

  
  The individual will be passionate about leading a portfolio Activity accounts, making sure products are available for booking on Expedia Group points of sale by our customers. The account portfolio will, in the main, be focused on a specific region , but it will also contain strategic or global accounts that demand a deeper level of experience and expertise. This position has daily interaction with external partners, other members of the Activities line of business team, and internal managers for multiple lines of business

  
  What you'll do:

  • Record, track, and ultimately achieve quarterly targets as set by the business

  • Lead a diverse portfolio of partners across the designated region, including key strategic partners, always adhering to policies of timely engagement

  • Execute commercial plans to ensure an outstanding Activity portfolio for Expedia customers and improve revenue for the company

  • Work directly within the Activities line of business to increase conversion rates and revenue in key destinations by recommending and prioritizing areas for optimization

  • Demonstrate a detailed understanding of how and where we sell activities to customers on Expedia channels

  • Regularly audit performance and system reporting to validate the account portfolio is in an optimum state

  • Conduct competitor benchmarking and analyze the evolving demand of Expedia customers

  • Negotiate and secure attractive rates, margins, and other commercial terms

  • Educate partners on how to maintain and optimize their products on Expedia by using data to target the highest return on investment

  • Resolve day-to-day problems such as accounting, invoicing, content changes, and customer service issues by following agreed processes

  • Produce regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed

  • Support & be able to clearly communicate the approved Activity strategy to the wider team

  • Competently run projects end-to-end when required, clearly communicating progress and risk

  • Attend tradeshows, partner briefings, and individual account visits to review information processes with existing partners, develop promotional ideas, and cultivate new supply relationships

  • Lead multiple competing and shifting priorities across the portfolio of existing and potential business

  • Work collaboratively in a team environment, consulting and sharing of information with others and communicating decisions and progress to achieve business outcomes

  • Evangelize the Activity business to internal and external stakeholders by demonstrating in-depth knowledge of both internal process & industry acumen whilst demonstrating outstanding and lead-by-example behaviors

  
  Who you are:

  • Relationship Building: Must be able to build effective relationships through positive communication, integrity and trust.

  • Management of complexity: Can work optimally in a complex, diverse, changing environment. Adapts well to and is energized by change.

  • Customer-focused: Works to understand both internal and external customer needs and develop plans to meet them.

  • Strategy/Planning: Understand the needs of the business, anticipating and developing business priorities to meet these.

  • Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.

  • Personal Efficiency: Hardworking teammate with a positive can-do attitude.

  • College degree preferred

  • 4+ years’ experience

  • Travel industry experience preferred

  • Demonstrated success in building and managing relationships, including negotiating agreements.

  • Track record of achieving quantitative business targets

  • Ability to identify, prioritize, and drive improvements in operational processes and supporting technology.

  • Strong attention to detail and outstanding analytical and problem-solving skills

  
  #EE-1

  The total cash range for this position in New York is $131,000.00 to $183,500.00. Employees in this role have the potential to increase their pay up to $209,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

  Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

  Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

  About Expedia Group

  Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

  © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

  Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

  Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

• About the company

  Expedia Group is an American online travel shopping company for consumer and small business travel.

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