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Job Description
- Req#: 143
- Serve as the day-to-day point of contact for buyers, proactively managing account activity and driving engagement
- Understand buyer goals, the industry, and regional nuance, and tailor company tools to meet their unique business need and company KPIs
- Analyze account and bidding data to identify performance gaps and propose actionable solutions
- Build trust through consistent, professional communication across email, phone, and in-person interactions.
- Negotiate difficult situations with buyers to come up with solutions that are acceptable for all parties involved
- Manage a portfolio of accounts, balancing retention and growth opportunities
- Prepare and deliver account reviews and performance reports
- 2+ years experience in a customer service position (marketplace platforms or industry knowledge a plus, prior account management experience is preferred)
- Comfortable working independently in a fast-paced, goal-driven environment
- Strong communication and interpersonal skills; able to influence and educate clients
- Proactive problem-solving abilities with a knack for navigating ambiguity
- The ability to be highly analytical
- Must collaborate well in a team environment and adapt well to change
- Basic proficiency in CRM tools (Salesforce), Google Workspace with a data-oriented mindset
- Ability to work Monday through Friday, 9:00 AM to 5:00 PM CST with some flexibility based on the needs of the department
- Some travel is required
- Access to robust health, vision, dental, and life insurance plans
- Employer matching 401(k) plan
- Profit-sharing plan
- Generous PTO (Paid Time Off)
- Tuition reimbursement
- Donation matching program
- Paid maternity/paternity leave
- Fitness Reimbursement program
- Company paid weekly lunches
- Student loan assistance
- Employee recognition programs
Account Manager
The Buyer Network team is responsible for developing and maintaining a nationwide network of engaged car buyers. As an account manager, you will play a vital role in supporting client success through relationship building, data-driven insights, and process guidance.
What That Means
As an account manager, you will play a vital role in supporting client success through relationship building, data-driven insights, and process guidance.
Key responsibilities
What You’ll Need
What You’ll Get
Who We Are
Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks. We don’t just see busted windshields and broken tail lights, we see road trip warriors, glory days and a vehicle with a story to tell.
No matter how used or beat up, we’ll buy it. And we make the process easy and enjoyable because that’s what a modern business should do. We’re people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.
About the company
Sell your car the fast and easy way with Peddle. Payment on the spot and free towing. Get an instant offer on your car in seconds.
Notice
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