Buffalo Bills
Account Service Coordinator
This job is now closed
Job Description
- Req#: ACCOU002025
- Develop, grow and mange positive client relationships with assigned Season Ticket Member accounts through proactive communication via outbound calls, personalized emails/letters and in person visits during games and events.
- Manage and execute the renewal and retention of assigned Season Ticket Member accounts to achieve renewal and touchpoint goals.
- Manage the service needs of assigned accounts in a timely and professional manner. Respond and resolve customer complaints, inquiries and requests.
- Provide day to day customer support, answering calls/e-mails from customers.
- Assist with planning and execution of Season Ticket Member events, seat relocations, benefits fulfillment and ticket presales.
- Process and fulfill ticket orders and invoice payments as needed.
- Assist with ticket operations and data base management as needed.
- Assist with the management of part time and game day service staff.
- Maintain detailed records and data using Archtics and Microsoft Dynamics CRM.
- Other duties as assigned.
- Bachelor’s Degree in sports management, business administration or related field.
- One to three years prior work experience in sports or entertainment is preferred
- Archtics and Microsoft Dynamics CRM experience and knowledge a plus.
- Detail oriented, organized, motivated and strong time management skills.
- Excellent communication and customer service skills.
- Ability to develop and maintain strong relationships with internal and external customers.
- Ability to multitask, prioritize and complete tasks in a high pressure environment.
- Availability to work evenings, holidays, and weekends.
- Ability to react and respond to immediate needs while managing day to day activities.
PRIMARY RESPONSIBILITIES
REQUIREMENTS
The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.
About the company
Buffalo Bills: The official source of the latest Bills headlines, news, videos, photos, tickets, rosters, stats, schedule, and game day information
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