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Job Description
- Req#: 210446306
- Are able to navigate multiple technologies
- Demonstrate resiliency and extreme adaptability in a fast-paced environment
- Document customer account activities thoroughly and concisely
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of our customers quickly and effectively
- Effectively prioritize work to ensure efficiency
- Are required to abide by all applicable regulatory and department practices and procedures
- High School diploma/GED required
- Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
- Regulatory Operations experience
- Intermediate Knowledge of Excel Formulas & Pivot Tables
- Root Cause Analysis
- Self-Sufficient
The purpose of the Unclaimed Property team (UCP) is to serve as the centralized reporting utility for unclaimed or abandoned property across the firm and is responsible to report and remit eligible property to 54 states & territories and Canada. JP Morgan Chase Bank, N.A. is required per state regulations to report & remit all customer property that is considered abandoned to the state of the last known address of the customer. The Unclaimed Property team is looking for qualified candidates for the Account Specialist II role with an emphasis on attention to detail, critical thinking, and decision making.
Job Responsibilities
Required Qualifications, Capabilities, and Skills
About the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.
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