• Job Description

  Req#: ACCOU004919

  POSITION Account Support Representative

  WHO WE ARE

  More than just cookware, Le Creuset has been a colorful companion to meals and memories around the world since 1925. Respect for tradition and authenticity have been Le Creuset’s guiding principal for nearly 100 years – our passion for superior artisanal quality, exceptional design, and European craftsmanship have remained constant.

  WHO YOU ARE

  Account Support Representatives (ASR) work in a fast-paced environment in our Early Branch, SC, office. In this important role you will mainly focus on answering and responding to inbound phone calls with the potential to handle some outbound calls relating to Backorders, estimated time of arrivals and sales order fulfillment. If you enjoy multitasking, this position is for you! You will help to serve as part of our front line of communication, navigating resources and solving inquiries relating to consumer needs and inquiries. Your cultivated knowledge will make you an informational support specialist. From handling consumer calls regarding our services to researching resolutions to consumer needs – you will be a key part of the team with everything you do.

  YOUR DAY-TO-DAY

  • Manage consumer and company personnel inquiries both telephonically and through other forms of communication
  • Research required information using available resources while adhering to written procedure, guidelines and resource tools
  • Provide consumers with product and service information relating to sales order/warranty replacement fulfillment and on-time sales order /warranty replacement fulfillment processing
  • Identify and escalate priority issues
  • Generate open order line reports and monitor report daily to ensure 100%, on-time fulfillment and manage CEM cases
  • Research estimated times of arrival for stock not reserved and obtain up-to-date delivery dates from Planning & Procurement
  • Operate multiple computer software applications in order to search for resources tailored to meet customers' needs

  WHAT WE’RE LOOKING FOR

  • 3-5 years direct consumer service experience in a Wholesale/Retail environment
  • Must have a High School Diploma
  • Must be proficient using Microsoft applications, including operating multiple applications simultaneously

  EXTRA EXTRAS

  • Employ strong active listening skills while typing and conversing with customers and company personnel
  • Communicate with a positive, professional, empathetic and customer-focused demeanor
  • Approach tasks with a results-oriented mindset to meet performance standards and achieve goals set by the Manager
  • Work as a team player interacting with personnel in all departments

  WHY JOIN US

  Our mission is simple - to inspire and empower people everywhere to make joy through cooking. Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our associates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration. You are part of something bigger…from your first day to every moment thereafter, you’re going to love what you do!

  THE PERKS

  • Incredible benefits package
  • Opportunity: Grow with us, learn with us, be the best version of yourself
  • Work/life balance: No need to show off your juggling skills, we offer the flexibility and the resources to balance both
  • Generous employee discount: How much space do you have in your kitchen? Seriously.

  FLSA STATUS Non-exempt

  EEO STATEMENT

  Le Creuset of America is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, sex (*including gender identity, expression, orientation, or pregnancy), religion, marital status, national origin, genetic information, disability, or veteran status, and any other classification protected by law.

  Qualifications

  Education

  Required

  High School

  Experience

  Preferred

  Must be proficient using Microsoft applications, including operating multiple applications simultaneously

  3-5 years direct consumer service experience in a Wholesale/Retail environment

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Le Creuset is a premium French cookware manufacturer best known for its colourfully-enameled cast-iron cookware "French ovens", also known as "cocottes" or "coquelles" and "sauce pans" or "casseroles".

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