Micro Data Systems

Account Support Representative

Pay$17.00 / hour
LocationHolmdel/New Jersey
Employment typeFull-Time

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  • Job Description

      Req#: 24-00038
      Employer Industry: Customer Service

      Why Consider this Job Opportunity:
      - Salary up to $17.00/hourly
      - Test Day Bonus $3/hour and On-Call Bonus $6/hourly
      - Opportunity for career advancement and growth within the organization
      - 100% remote work
      - Supportive and collaborative work environment
      - Comprehensive training program with personalized coaching sessions

      What to Expect (Job Responsibilities):
      - Deliver superior support when handling customer inquiries and complaints in a timely manner
      - Perform mandatory security checks at the beginning of each call
      - Record all transactions and actions taken during calls
      - Respond to assigned emails promptly
      - Ensure proper use of company equipment and security information

      What is Required (Qualifications):
      - General knowledge of using a laptop in a remote setting
      - Experience in Customer Service and high volume call centers
      - Ability to provide practical solutions to complex problems independently
      - Strong problem-solving skills and conflict resolution abilities
      - Prior experience responding to inquiries via chat and email

      How to Stand Out (Preferred Qualifications):
      - Experience using VDI software
      - Bilingual skills are a plus
      - Ability to work weekends when required after initial training period

      #CustomerService #RemoteWork #CareerGrowth #TrainingProvided #HighVolume

      "At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      MDS is a business and technology solutions provider founded in 1992. We provide vendor neutral IT solutions on a national and international level. MDS has built a stellar reputation based on our customer focus and expertise in converging IT service are...