• Job Description

  Req#: ACCOU004244

  Summary:

  The Account Support Representative (ASR) is responsible for supporting our Unapportioned Reseller Partners with all “Essential Job Duties” listed below. The ASR is also responsible for supporting our internal Account Management teams with those same job duties. The ASR is expected to communicate directly with customers, suppliers, and all related supporting departments of ScanSource to execute the various requests.

  Essential Job Duties:

  • Proficient knowledge of SAP and Salesforce.com tools
  • Accurate entry of orders into SAP
  • Ensure special pricing is set up properly for orders with price exceptions
  • Create and modify quotes with and without special pricing
  • Provide order information, including, but not limited to, tracking and ETAs, to reseller partners
  • Respond promptly to reseller partners’ requests
  • Communicate with reseller partners, account managers and supporting departments to execute requests
  • Proactively identify potential obstacles with orders to ensure smooth flow
  • Complete Price/Cost adjustments as necessary
  • Collaborate with customer service to file RMA’s and mis-ships
  • Collaborate with pre-sales technical services to find replacements for obsolete parts and alternatives
  • Proven strong communication, negotiation and listening skills to varying audiences
  • Strong organizational skills and ability to manage multiple tasks
  • Must be able to work the hours of 10:00am - 7:00pm EST

  Reporting Relationships

  • Manager, Order Management

  Credentials:

  Required:

  • Strong organizational skills
  • Strong verbal and written communication skills

  Preferred:

  • 4-year college degree or equivalent work experience
  • Proficiency in foreign language (Spanish, Portuguese, French, German)
  • SAP Experience

  Physical Requirements:

  • Ability to sit at a computer terminal for long periods of time
  • Ability to be physically in attendance at designated office when needed
  • Ability to lift 25 pounds
  • Ability to travel 10%
  • Ability to operate office equipment

  Compensation Range: $40,000 - $45,000

  Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

  While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

  ScanSource, Inc. is an Equal Opportunity Employer

  EOE/M/F

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  ScanSource sells—through specialized routes-to-market—offerings from industry-leading suppliers of point-of-sale, payments, barcode, physical security, unified communications and collaboration, telecom, and cloud services. ScanSource and its partners c...

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