• Job Description

  Req#: 5315463
  Salary: $41,569.83 - $54,428.52 Annually
  Location : Atlanta, GA
  Job Type: Full-Time Salaried
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-00885
  Division: Healthcare Facility Regulation Division (HFRD)
  Unit: Operational Indirect Support
  Opening Date: 04/22/2026
  Closing Date: 5/6/2026 11:59 PM Eastern
  
  Description
  Pay Grade: J
  The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.
  Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency's three program divisions. DCH employees are based in Atlanta, Cordele and across the state.
  DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.
  DCH is currently seeking qualified applicants for the position of Administrative Assistant Supervisor, Intake and Triage Unit with the Healthcare Facility Regulation Division. This is a hybrid position that requires in-office and remote work with the approval of your supervisor. Your days of frequency in the office can change at any time during your employment based on the business needs of the organization.
  
  Job Responsibilities
  This position supervises, guides, and assigns work to subordinate staff while performing a broad range of administrative and operational support duties for assigned programs or functional areas. It handles complex tasks that may involve access to confidential or sensitive information, researches and resolves program-related data issues or inquiries, and prepares documentation, reports, and presentations. This position also serves as a representative of the program or unit by providing information and assistance to internal and external stakeholders. Additionally, this role performs the following:
  
  • Assists Intake Manager with training of Intake Staff.
  • Maintains data entry accuracy and assists with entering complaints and facility reported incidents into the database.
  • Assists with providing coverage and support for the team when Intake Manager and/or Intake Staff are on leave.
  • Assists with making referrals to appropriate agencies and/or licensing boards and dissemination of information.
  • Assist with general verbal and written responses to complainants, including relaying information to program managers.
  • Completes tasks and assignments associated with administrative support functions (i.e., assigning facility reported incidents and complaints).
  • Monitors and assigns HFRD Complaint Intake e-mail box for timely processing of workload.
  • Assists with assigning and ensuring voice mail messages are returned timely from the call center.
  • Assists intake team in assessing incoming complaints/incidents against federal/state facility types and refer complex cases to Intake Manager, when appropriate.
  • Provides secretarial and administrative support to managers.
  • Uses independent judgment and initiative to perform administrative, clerical, and secretarial duties in support of an individual employee or group of employees.
  • Special projects and other duties, as assigned.
  
  This list of job duties is not exhaustive and is intended to provide a general overview of the responsibilities associated with the Administrative Assistant Supervisor role. As part of this position, the incumbent is expected to exercise sound judgment, adapt to evolving priorities, and take on additional tasks or special projects as assigned to support the needs of the department. Responsibilities may expand or shift based on organizational demands, and the role requires flexibility, initiative, and a proactive approach to ensuring efficient office operations and effective supervision of administrative functions.
  
  Minimum Qualifications
  High school diploma/GED and five (5) years of job-related experience; or two (2) years of experience required at the lower-level Admin Assistant 3 (GST052) or position equivalent.
  
  Preferred Qualifications:
  
  • Associate's degree from an accredited College or University AND Four years of related experience Or Six years of related experience.
  • Experience leading or supervising a team.
  • Strong verbal and written communication, and active listening skills.
  • Proficiency with databases including ASPEN, GAHLES, IQIES, and Laserfiche.
  
  Additional Information
  EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.
  Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
  THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.
  This position is unclassified and employment is at-will. Candidates for this position are subject to a pre-employment background history and reference check.
  For more information about this job and other career opportunities with DCH, please visit our Careers Page: .
  In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
  01
  
  The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
  • Yes
  • No
  
  02
  
  What is your highest level of education completed?
  • Juris Doctorate
  • Master's Degree
  • Bachelor's Degree
  • Associates Degree
  • Some College/Tech School
  • High School Diploma
  • GED
  • None of the above
  
  03
  
  Are you a current employee of the Georgia Department of Community Health or an attached agency?
  • No
  • Full Time Employee
  • Part Time Employee
  • Temp or Contractor
  • Intern
  • Volunteer
  
  04
  
  How many years of experience do you have assisting with or delivering staff training in an administrative or intake environment?
  • None
  • Less than 1 Yr.
  • 1 Yr. to less than 3 Yrs.
  • 3 Yrs. to less than 5 Yrs.
  • More than 5 Yrs.
  
  05
  
  How many years of experience do you have performing data entry and maintaining data accuracy within a database system?
  • None
  • Less than 1 Yr.
  • 1 Yr. to less than 3 Yrs.
  • 3 Yrs. to less than 5 Yrs.
  • More than 5 Yrs.
  
  06
  
  How many years of experience do you have providing team coverage or operational support during staff absences or high workload periods?
  • None
  • Less than 1 Yr.
  • 1 Yr. to less than 3 Yrs.
  • 3 Yrs. to less than 5 Yrs.
  • More than 5 Yrs.
  
  07
  
  How many years of experience do you have responding to complaints or inquiries through verbal and written communication?
  • None
  • Less than 1 Yr.
  • 1 Yr. to less than 3 Yrs.
  • 3 Yrs. to less than 5 Yrs.
  • More than 5 Yrs.
  
  08
  
  How many years of experience do you have managing, triaging, or routing incoming emails, calls, or case-related communications?
  • None
  • Less than 1 Yr.
  • 1 Yr. to less than 3 Yrs.
  • 3 Yrs. to less than 5 Yrs.
  • More than 5 Yrs.
  
  09
  
  How many years of experience do you have using independent judgment to resolve administrative issues or escalate complex matters to leadership?
  • None
  • Less than 1 Yr.
  • 1 Yr. to less than 3 Yrs.
  • 3 Yrs. to less than 5 Yrs.
  • More than 5 Yrs.
  
  10
  
  What has been the largest number of employees reporting directly to you as their supervisor?
  • None
  • 1-4
  • 5-9
  • 10 to 19
  • 20 or more
  
  11
  
  This is a hybrid position that requires in-office and remote work with the approval of your supervisor. Your days of frequency in the office can change at any time during your employment based on the business needs of the organization. Do you agree to this requirement?
  • No
  • Yes
  
  12
  
  Are you a US military veteran?
  • Yes
  • No
  
  Required Question

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