• Job Description

  Req#: 425432

  Req ID: 425432

  Assistant Customer Service Coordinator

  Site : Plymouth

  Appointment Basis: Permanent

  
  Salary 23k

  Benefits Include: Pension, Life Assurance

  At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

  
  Could you be the full-time Customer Services Assistant in Plymouth we’re looking for?

  Your future role

  
  Take on a new challenge and apply your administrative and communications expertise in a new cutting-edge field. You’ll report to the customer services manager), and work alongside our new professional and dedicated customer service teammates.
  You'll directly communicate with project and materials managers along with our Plymouth and Hatfield sales team. Day-to-day, you’ll work closely with teams across the business you will be responsible for liaising with materials professionals and stores colleagues to ensure timely despatch and invoicing of goods and products to multiple projects across Alstom and much more.
  You’ll specifically take care of invoicing throughout the financial year but also day to day managing projects needs ensuring timely despatch of goods to multiple projects and sites.

  
  We’ll look to you for:
  • Managing spreadsheets
  • Material control
  • Timely response to colleagues
  • Regular KPI management and reporting.

  All about you
  We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
  • Experience or understanding of Microsoft office
  • Knowledge of SAP or other ERP system preferable
  • Familiarity with dealing with customers directly and indirectly

  On a more personal level, you will also need to be:
  • Self-motivated with a desire to learn.
  • Able to work independently
  • A strong team player, with effective interpersonal skills.

  Things you’ll enjoy
  Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
  • Enjoy stability, challenges and a long-term career free from boring daily routines
  • Work with new security standards for rail signalling
  • Collaborate with transverse teams and helpful colleagues
  • Contribute to innovative projects
  • Utilise our collaborative working environment
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Progress towards your desired professional ambitions
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life ins., medical, + anything specific to the site e.g. free on-site parking, canteen etc).

  You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

  As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.
  At Alstom we will consider requests for flexible working on hiring. Many of our staff work flexibly in many different ways, including part-time, flexible start and finish times, job sharing, or compressed hours. Please talk to us at interview about the flexibility you need.
  Alstom U.K. is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We aim to have a welcoming and inclusive environment for individuals, of different ages, genders, ethnicities, disability, LGBT, religion and/or belief.
  As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification: if you require any reasonable adjustments, please let us know.

• About the company

  Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation.

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