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Business Analyst, Support Operations
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Job Description
- Req#: 7700189
Employer Industry: Ticketing Technology
Why consider this job opportunity:
- Salary up to $124,000
- Flexible work environment, allowing you to work remotely or in the office as preferred
- Unlimited PTO for a healthy work-life balance
- Up to 16 weeks of fully-paid family leave
- Comprehensive benefits including health, vision, dental, and life insurance
- Opportunities for personal development with stipends for wellness expenses and family building services
What to Expect (Job Responsibilities):
- Own and maintain support and workforce data sets, ensuring accuracy and accessibility for performance data
- Develop and distribute recurring reports and dashboards on key workforce and support metrics
- Analyze complex data to identify trends and actionable insights that inform support operations
- Evaluate existing business processes and identify opportunities for optimization and automation
- Collaborate with operations teams to complete ad hoc reporting and analysis requests related to business challenges
What is Required (Qualifications):
- 3+ years of experience in data analysis, business analysis, or customer service operations
- Experience with reporting and analytics in customer service tools (e.g., Zendesk, Salesforce)
- Strong proficiency in Google Suite, specifically Google Sheets
- Excellent organizational and time management skills with the ability to manage multiple projects
- Clear, concise written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with data visualization tools (e.g., Tableau, Looker) is highly desirable
- Familiarity with data analysis tools and techniques (e.g., advanced Excel, SQL basics)
#TicketingTechnology #DataAnalysis #RemoteWork #CareerGrowth #EmployeeBenefits
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