• Job Description

  Req#: 5379378
  Salary: $134,100.00 - $214,600.00 Annually
  Location : One Exchange Plaza 219 Fayetteville Street, Raleigh, NC
  Job Type: Full-Time
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-00500
  Department: Zoning and Land Development
  Opening Date: 06/17/2026
  Closing Date: 7/8/2026 11:59 PM Eastern
  Work Hours: Monday - Friday; 8:30am - 5:15pm
  Hiring Range: $134,100.00 - $174,300.00
  
  Job Description
  Raleigh Planning and Development is seeking an Assistant Director to lead the department's newly formed Project Support and Strategy Division. This position will provide oversight over the department's new Project Support program, as well as leadership to its strategic and operational business units, including finance, technology, communications, learning, and administration (collectively "Strategy"). The Project Support role directs the department's overall customer service strategy and ensures that customer service practices are consistent throughout departments involved in development review. This position is expected to drive a management team to deliver high-quality, timely, predictable, and customer-oriented outcomes associated with Planning and Development goals.
  
  About You:
  The ideal candidate will have exceptional customer service and problem-solving skills, and maintain effective working relationships with staff, other departments, elected officials and the public. Candidates must be highly effective in team building and leadership including consensus-building, facilitation, conflict resolution, and gaining cooperation among diverse interest groups. Excellent project management skills, including skill in planning, organizing, evaluating, analyzing problems, making decisions, time management and implementation plans will make you successful in this role. Qualified candidates will clearly exemplify the City's organizational values of Accountability, Collaboration, Equity, Ingenuity, and Integrity.
  About Us:
  
  Raleigh has a long history of planning, from its intentional establishment as the Capital of North Carolina in 1792 to its growth into the second largest city in North Carolina. We have grown from our initial William Christmas-planned 400-acre grid to over 150 square miles of corporate limits supporting a population of over 500,000. Raleigh Planning and Development oversees the development process throughout more than 180 square miles of corporate limits and planning jurisdiction; from the legislative beginning of the process including maintaining the City's Comprehensive Plan and Unified Development Ordinance; through to completion of individual buildings, including site planning reviews, building permit issuance, and inspections.
  
  Planning and Development has a vision "to partner with the community to plan for and develop a safe and sustainable built environment supporting a healthy and prosperous Raleigh." This vision is supported by the City's Comprehensive Plan, maintained by our department, as well as our mission "to provide timely, predictable, and customer-oriented services," which is a key focus area of this role.
  
  Duties and Responsibilities
  The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
  This Assistant Director position will play a key leadership role in ensuring consistent customer support throughout the development process, as well as coordinating the department's business needs and serving as expert support to the Planning and Development Department Director.
  A principal responsibility of this position is to provide overarching direction for the execution of the division's Project Support and Strategy objectives. This includes ensuring that customer service escalations are effectively managed across matrixed departments; overseeing the preparation of after-action reviews to identify and implement process improvements; supporting teams engaged in the development review process through technical issue resolution and structured training; developing Memoranda of Understanding (MOUs) with partner entities and directing the process enhancements required under those agreements; and advancing the City's transition toward a centralized customer care model in coordination with the Public Service Center and the Customer Relationship Management (CRM) program.
  Additionally, this position oversees the department's ongoing business and strategic needs, ensuring strong support from all internal business functions. The role focuses on coordinating the department's business planning efforts and keeping them aligned with the City's Strategic Plan and any emerging initiatives. In practice, this means guiding and supporting the work of several business units, including Finance, Business Operations, Records, Data and Technology, Strategy and Process Improvement, Learning and Internal Development, and Communications and Engagement.
  Expected duties and responsibilities include:
  
  • Plans, manages, and administers the operations of the Project Support & Strategy Division, with emphasis on advancing the Department's Customer Experience & Project Support priorities, coordinating with partners in the development review process, and supporting the Department's business operations
  • Identifies, develops, implements, and maintains processes and practices that promote effective, comprehensive, and meaningful customer service
  • Coordinates and oversees the implementation of division programs and initiatives; participates in policy development; and ensures that division operations align with the Department's strategic plan, mission, and vision
  • Directs preparation and monitoring of division and department accounting, budget, and fiscal operations
  • Guides, reviews, and approves work-process changes; monitors service quality and compliance with applicable regulations, standards, codes, policies, and business requirements; and identifies and implements process improvements to optimize resources and deliver high-quality customer service
  • Provides technical guidance; monitors and evaluates projects and processes; conducts research on specialized and technical matters; analyzes and resolves complex and sensitive issues; responds to escalated customer concerns; and develops, negotiates, and implements initiatives and solutions
  • Serves as a representative and advisor to management, City officials, boards, commissions, authorities, external agencies, the public, and other organizations on matters related to assigned responsibilities; attends and facilitates meetings
  • Receives and facilitates resolution of client concerns through collaboration with City staff, members of the development community, and community residents
  • Supervises, manages, and evaluates assigned staff; makes decisions regarding hiring, discipline, and termination; prioritizes and assigns work; develops and oversees employee schedules and approves leave; provides and/or coordinates training and development; addresses employee concerns and problems; administers appropriate corrective actions; completes performance evaluations; recommends starting salaries and salary adjustments; and serves as liaison between employees and management
  • Conducts occasional site visits, field inspections, community meetings, and interdepartmental coordination activities which will require the of a City vehicle
  
  Typical Qualifications
  Education and Experience:
  Bachelor's Degree in Urban, Regional, or Community Planning, Urban Affairs or related field; 7 to 9 years' experience in supervisory or managerial level public sector planning, zoning, economic/community development, or related work
  
  OR
  
  Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
  
  Licensing and Certifications:
  • Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
  
  Preferred Qualifications:
  • American Institute of Certified Planners Certification (AICP)
  
  Additional Information
  Knowledge of:
  
  • Practices and methods of comprehensive, long-range land use planning
  • Program administration/management and project management principles and practices
  • Principles and practices of racial equity, cultural sensitivity, working with diverse populations
  • Principles and practices of public participation; group facilitation, building consensus, conflict resolution
  • Federal, state and local laws, ordinances and codes pertaining to a wide variety of planning topics
  • Methods and techniques of research and analysis
  • Principles of budgeting and finance
  • Real estate terminology, laws, practices, principles, and regulations
  • Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
  • Geographic Information System (GIS) programs and applications
  • Supervisory principles, practices and techniques
  
  Skill in:
  
  • Coaching and mentoring staff
  • Interpreting and applying policy and regulations
  • Exercising political acumen, tact, and diplomacy
  • Developing visual, written, and oral presentations
  
  Ability to:
  
  • Utilize communication and interpersonal skills in interaction with coworkers, supervisors, appointed/elected officials, general public, representatives of other agencies
  • Research and assess operational issues and options, and articulate recommendations
  • Serve as subject matter expert
  • Work with diverse stakeholders and communicate complex and divisive policies and ideas, while maintaining professional neutrality
  
  
  ADA and Other Requirements:
  Work Environment and Physical Effort:
  Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of forcefrequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
  
  Work Environment:
  Work is typically performed in an office or similar indoor environment. Employees may occasionally work outdoor environment, in a street environment (near moving traffic), in a vehicle, or on a construction site.
  Working Conditions:
  Employees may occasionally interact with individuals who are hostile or irate or individuals with known violent backgrounds.
  Cityof Raleigh is an Equal Employment Opportunity (EEO) employer.Accommodationsfor individuals with disabilitiesareprovided upon request.
  When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
  
  To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
  
  The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
  01
  
  Please select your highest level of education completed.
  • Some high school
  • High school diploma (or GED)
  • Some college
  • Associate's degree
  • Bachelor's degree
  • Master's degree
  • PhD or other professional degree
  
  02
  
  How much relevant or comparable work experience do you have in supervisory or managerial level public sector planning, zoning, economic/community development, or related work?
  • None
  • Less than 1 year
  • 1 to less than 2 years
  • 2 to less than 3 years
  • 3 to less than 4 years
  • 4 to less than 5 years
  • 5 to less than 6 years
  • 6 to less than 7 years
  • 7 to less than 8 years
  • 8 to less than 9 years
  • 9 to less than 10 years
  • 10 to less than 11 years
  • 11 or more years
  
  03
  
  Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire?
  • Yes, I currently have a valid NC Driver's License.
  • I do not currently have a valid NC Driver's License, but I can obtain one within 60 days of hire.
  • No, I do not currently have a valid NC Driver's License and NO, I cannot obtain one within 60 days of hire.
  
  04
  
  Have you ever been terminated or forced to resign from a position?
  • Yes
  • No
  
  05
  
  If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.
  Required Question

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