• Job Description

  Req#: C9298-HAN-144?language=en&page=405&sort=publicationDateDesc

  Job summary

  Expected Shortlisting Date

  27/03/2026

  Planned Interview Date

  07/04/2026

  The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including optometrists, medical staff, patients and colleagues. They will work within the Optometry Department and work under the direction of the Head of Optometry to provide a patient focused, confidential, efficient administrative service for the Optometry Department.

  Main duties of the job

  The post holder will take a lead role in the management and booking of all optometry and other relevant clinic lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.

  The post holder will manage the optometry administration staff. They will ensure all patient enquiries are dealt with in a friendly and professional manner and that the optometry administration staff provide exceptional customer service. They will undertake administrative duties within the department including the organising of clinical placements and work experience for students.

  About us

  You will join our busy, friendly Optometry team working at the centralised eye department at St. James's University Hospital. The Optometry department currently consists of 19 optometrists, one dispensing optician manager and 3 optometry administration staff.

  The Optometry Department supports the Ophthalmology Department consisting of 28 Consultant Ophthalmologists with full supporting medical staff. Optometry services are provided at St. James's University Hospital, Seacroft Hospital, Wharfedale General Hospital and at the Children's Community Eye Clinics. There is a large Orthoptic Department which is involved with the training of under-graduate orthoptic students.

  Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

  Details

  Date posted

  19 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £28,392 to £31,157 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C9298-HAN-144

  Job locations

  St. James's University Hospital

  Beckett Street

  Leeds

  LS9 7TF

  
  

  Job description

  Job responsibilities

  Unique to this role the post holder will also be responsible for overseeing the taking of electronic payments from patients for contact lenses and spectacles, with the issuing of receipts. They will assist in the collating of delivery notes, invoices and spectacle vouchers for approval and payment by the Head of Optometry, and they will liaise with contact lens, spectacle and low vision aid manufacturers for the ordering and delivery of goods to the department.

  Job description

  Job responsibilities

  Unique to this role the post holder will also be responsible for overseeing the taking of electronic payments from patients for contact lenses and spectacles, with the issuing of receipts. They will assist in the collating of delivery notes, invoices and spectacle vouchers for approval and payment by the Head of Optometry, and they will liaise with contact lens, spectacle and low vision aid manufacturers for the ordering and delivery of goods to the department.

  Person Specification

  Qualifications

  Essential

  • Good standard of education to minimum of GCSE
  • A willingness to undergo personal development and learn new skills

  Experience

  Essential

  • Thorough knowledge of patent administration processes.
  • Experience of staff management including recruitment and retention
  • Organisational and time management skills
  • Basic computer literacy and willingness to further computer skills, with knowledge of Microsoft Office Packages and e-mail technology.
  • A thorough understanding of all policies and procedures governing the Trusts approach and delivery to patient administration
  • An understanding of team management and the policy and procedures governing the Trusts approach to managing staff

  Desirable

  • Significant previous administration experience
  • Customer focussed/customer service skills
  • National Access Targets awareness
  • An understanding of NHS/Trust protocols/policies and procedure
  • Diary management experience
  • Experience of dealing with complaints

  Skills & behaviours

  Essential

  • Professional attitude to work, diplomatic and calm under pressure
  • Team player and ability to communicate effectively at all levels
  • Reliability and flexibility to meet the needs of the service
  • Able to work in different working environments
  • Ability to prioritise and organise own workload, work on their own initiative and to stringent deadlines
  • Ability to manage a team of staff. To support and guide their team, including the development of an induction programme for new members of staff.
  • Able to work with staff with varying levels of authority
  • A knowledge of the rules governing eligibility for NHS treatment and a thorough understanding of the patient pathway
  • To provide a high standard confidential, effective and accurate administration service
  • Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
  • Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety and be responsible for appropriate use of equipment within the working environment.
  • Exceptional customer service skills
  • Proactive approach with ability to motivate staff
  • Strong interpersonal skills

  Desirable

  • Ability to adapt to change of circumstances.
  • Exceptional organisational skills

  Person Specification

  Qualifications

  Essential

  • Good standard of education to minimum of GCSE
  • A willingness to undergo personal development and learn new skills

  Experience

  Essential

  • Thorough knowledge of patent administration processes.
  • Experience of staff management including recruitment and retention
  • Organisational and time management skills
  • Basic computer literacy and willingness to further computer skills, with knowledge of Microsoft Office Packages and e-mail technology.
  • A thorough understanding of all policies and procedures governing the Trusts approach and delivery to patient administration
  • An understanding of team management and the policy and procedures governing the Trusts approach to managing staff

  Desirable

  • Significant previous administration experience
  • Customer focussed/customer service skills
  • National Access Targets awareness
  • An understanding of NHS/Trust protocols/policies and procedure
  • Diary management experience
  • Experience of dealing with complaints

  Skills & behaviours

  Essential

  • Professional attitude to work, diplomatic and calm under pressure
  • Team player and ability to communicate effectively at all levels
  • Reliability and flexibility to meet the needs of the service
  • Able to work in different working environments
  • Ability to prioritise and organise own workload, work on their own initiative and to stringent deadlines
  • Ability to manage a team of staff. To support and guide their team, including the development of an induction programme for new members of staff.
  • Able to work with staff with varying levels of authority
  • A knowledge of the rules governing eligibility for NHS treatment and a thorough understanding of the patient pathway
  • To provide a high standard confidential, effective and accurate administration service
  • Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
  • Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety and be responsible for appropriate use of equipment within the working environment.
  • Exceptional customer service skills
  • Proactive approach with ability to motivate staff
  • Strong interpersonal skills

  Desirable

  • Ability to adapt to change of circumstances.
  • Exceptional organisational skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  St. James's University Hospital

  Beckett Street

  Leeds

  LS9 7TF

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  St. James's University Hospital

  Beckett Street

  Leeds

  LS9 7TF

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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