• Job Description

  Req#: C9298-TRS-139?language=&page=1&sort=publicationDateDesc

  Job summary

  Expected Shortlisting Date

  20/04/2026

  Planned Interview Date

  27/04/2026

  An exciting and rewarding opportunity has arisen to join the Trauma and Related Services Clinical Service Unit (CSU). We are looking for a focused and highly motivated individual to join the management team in the role of Assistant Patient Services Coordinator (APSC), in Vascular Surgery.

  This post is pivotal in providing key operational support to ensure the delivery of a quality, patient focused service, with a key focus on day to day RTT management within the CSU. The post holder will join an established and supportive management team in the CSU. The successful candidate will be required to work with clinicians and administrative teams to support in the elective recovery for Vascular Surgery, within the Trauma and Related Services CSU.

  The post holder will be required to manage day to day aspects of service delivery, with a focus on achieving and monitoring access delivery performance in line with LTHT Trust policies.

  An 8am working start time will be required for this post due to the MDT and Handover meetings currently held with the Consultant team.

  The role of Assistant Patient Service Coordinator includes supporting both Patient Services Coordinators, (Acute PSC and Outpatient PSC) daily therefore, collaborative working and clear communication for this role is essential.

  Main duties of the job

  Daily tasks can include but are not limited to, completing weekly KPI reports, attending stakeholder meetings, typing clinical letters, handling patient complaints, PAS work and providing training within the TRS team.

  The post holder will be required to develop professional relationships with a wide range of key stakeholders in order to support the delivery functions of the service. The ideal candidate will have experience of working in an operational environment within the NHS.

  The role would suit someone with experience in an administrative role. For the right person this is a role that is both demanding and challenging, but equally rewarding, with the chance to develop your skills and career in a high profile and supportive NHS trust.

  The successful candidate will be able to demonstrate:

  Strong delivery acumen with a proven track record in this area.

  The ability to utilise and interpret data to achieve best results.

  Capability to work effectively under pressure, multi-task and prioritise heavy workloads.

  Maintenance of professional integrity always.

  An adaptable, can do and teamwork based attitude.

  For further information or an informal discussion about this position please contact:

  Jodi Lancaster, Patient Services Coordinator - jodi.lancaster@nhs.net

  Rajwant Kaur, Patient Services Coordinator rajwant.kaur5@nhs.net

  Gemma Davis, Business Manager gemma.davis10@nhs.net

  About us

  Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

  Details

  Date posted

  24 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £28,392 to £31,157 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C9298-TRS-139

  Job locations

  Leeds General Infirmary

  Great George Street

  Leeds

  LS13EX

  
  

  Job description

  Job responsibilities

  JOB PURPOSE/SUMMARY

  The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality.

  The Assistant PSC will manage their defined areas within the speciality and will be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. They will ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.

  PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

  Staff Supervision

  Coordinate the day to day activities of a team of administrative staff including clerical officers, medical secretaries and supervisors.

  To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role.

  To be actively involved in the recruitment process.

  To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients.

  Continually review staffing levels and ensure there is adequate cover for staff during periods of absence or flexible working practices in order to maintain a quality service.

  Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals.

  Contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development.

  Service Management

  To take a lead role in the management of elective lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.

  Responsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues.

  To maintain and administer relevant information systems and review monitor systems. This may include troubleshooting problems, referring to the appropriate department as required and some evening / weekend contact. Also, being responsible for performing daily back up of relevant data base where appropriate.

  Responsible for ensuring the integrity of the system and that it meets the requirements of the Data Protection Act.

  Support management in liaising with Information Services Department to provide data as required.

  To ensure all patients enquiries are dealt with in a friendly and professional manner and that patient admin staff provide exceptional customer service

  Monitor administrative processes to ensure all are completed within agreed timescales.

  Deal with complex enquires from staff/patients/relatives/visitors investigating and researching matters thereby providing information/guidance and advice to others to ensure their queries have been dealt with. This could involve managing the complaints process, monitoring response times, seeking out information to be able to prepare straightforward response, or to assist in the provision of a response, to the complaint.

  Undertake general administrative duties including filing, typing, photocopying, faxing, arrangement of meetings and dealing with general communication.

  Such other duties at a comparable level of responsibility as may be allocated to the post or post-holder.

  Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the CMT, the Leeds Teaching Hospitals Trust and the NHS.

  Job description

  Job responsibilities

  JOB PURPOSE/SUMMARY

  The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality.

  The Assistant PSC will manage their defined areas within the speciality and will be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. They will ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.

  PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

  Staff Supervision

  Coordinate the day to day activities of a team of administrative staff including clerical officers, medical secretaries and supervisors.

  To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role.

  To be actively involved in the recruitment process.

  To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients.

  Continually review staffing levels and ensure there is adequate cover for staff during periods of absence or flexible working practices in order to maintain a quality service.

  Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals.

  Contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development.

  Service Management

  To take a lead role in the management of elective lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.

  Responsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues.

  To maintain and administer relevant information systems and review monitor systems. This may include troubleshooting problems, referring to the appropriate department as required and some evening / weekend contact. Also, being responsible for performing daily back up of relevant data base where appropriate.

  Responsible for ensuring the integrity of the system and that it meets the requirements of the Data Protection Act.

  Support management in liaising with Information Services Department to provide data as required.

  To ensure all patients enquiries are dealt with in a friendly and professional manner and that patient admin staff provide exceptional customer service

  Monitor administrative processes to ensure all are completed within agreed timescales.

  Deal with complex enquires from staff/patients/relatives/visitors investigating and researching matters thereby providing information/guidance and advice to others to ensure their queries have been dealt with. This could involve managing the complaints process, monitoring response times, seeking out information to be able to prepare straightforward response, or to assist in the provision of a response, to the complaint.

  Undertake general administrative duties including filing, typing, photocopying, faxing, arrangement of meetings and dealing with general communication.

  Such other duties at a comparable level of responsibility as may be allocated to the post or post-holder.

  Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the CMT, the Leeds Teaching Hospitals Trust and the NHS.

  Person Specification

  Experience

  Essential

  • Thorough knowledge of patent Administration Processes
  • Experience of staff management including recruitment and retention
  • Knowledge of Microsoft Office Packages and e-mail technology
  • A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration

  Desirable

  • Significant previous secretarial and/or administration experience (as applicable).
  • Diary management experience

  Qualifications

  Essential

  • Good standard of education to minimum of GCSE
  • A willingness to undergo personal development and learn new skills

  Desirable

  • European Computer Driving License (ECDL)

  Skills & behaviours

  Essential

  • Basic computer literacy and willingness to further computer skills
  • Professional attitude to work, diplomatic and calm under pressure
  • Ability to communicate effectively at all levels
  • Ability to prioritise and organise own workload
  • Ability to work on their own initiative and to stringent deadlines
  • Able to work with staff with varying levels of authority
  • To provide a high standard confidential, effective and accurate administration service
  • Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
  • A thorough understanding of the patient pathway
  • Flexibility to meet the needs of the service

  Person Specification

  Experience

  Essential

  • Thorough knowledge of patent Administration Processes
  • Experience of staff management including recruitment and retention
  • Knowledge of Microsoft Office Packages and e-mail technology
  • A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration

  Desirable

  • Significant previous secretarial and/or administration experience (as applicable).
  • Diary management experience

  Qualifications

  Essential

  • Good standard of education to minimum of GCSE
  • A willingness to undergo personal development and learn new skills

  Desirable

  • European Computer Driving License (ECDL)

  Skills & behaviours

  Essential

  • Basic computer literacy and willingness to further computer skills
  • Professional attitude to work, diplomatic and calm under pressure
  • Ability to communicate effectively at all levels
  • Ability to prioritise and organise own workload
  • Ability to work on their own initiative and to stringent deadlines
  • Able to work with staff with varying levels of authority
  • To provide a high standard confidential, effective and accurate administration service
  • Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
  • A thorough understanding of the patient pathway
  • Flexibility to meet the needs of the service

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  Leeds General Infirmary

  Great George Street

  Leeds

  LS13EX

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  Leeds General Infirmary

  Great George Street

  Leeds

  LS13EX

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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