• Job Description

  Req#: IONIS003136

  Ionis Pharmaceuticals, Inc., is headquartered in Carlsbad, California, with offices in Boston, Massachusetts, and Dublin, Ireland. For more than 30 years, Ionis has been the leader in RNA-targeted therapy, pioneering new markets and changing standards of care with our novel antisense technology. Ionis currently has three marketed medicines and a premier late-stage pipeline highlighted by industry-leading cardiovascular and neurological franchises. Our scientific innovation began and continues with the knowledge that sick people depend on us, which fuels our vision to become the undisputed leader in genetic medicine, utilizing a multi-platform approach to discover, develop and deliver life-transforming therapies.

  As the first company to fully harness the power of RNA technology for human therapeutics, Ionis’ platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. We are building upon our innovative research and drug development excellence to provide greater value to patients, and we are well positioned financially to deliver on our strategic goals.

  Ionis is a challenging, motivating and rewarding environment designed to foster innovation and scientific excellence. Our success is a direct result of our outstanding employees. We are interested in bringing together a diverse group of individuals with different skill sets and perspectives into this creative environment to be part of a productive and inclusive team. While acknowledging people are actively engaged in hybrid/remote work, we continue to invest time, money, and energy into making our workplace locations a place where our culture and employees can thrive. We believe engaging on a day-to-day basis, in person, builds solid and lasting relationships, and contributes positively to our culture and innovation. From the heart of our stunning Carlsbad campus, we aim to provide a central connection point for all our employees. These facilities give us the opportunity to connect cross-functionally, collaborate and to build on the success of our business as we continue to grow. Join us and experience our unique culture while you develop and expand your career.

  ASSOCIATE DIRECTOR, PATIENT EDUCATION MANAGER - RARE DISEASE

  POSITION:

  The Patient Education Manager (PEM) is a field-based role that operates as part of the Patient Services and Support organization. The PEM role is a critical component of the patient services team. The PEM is responsible for using approved material on disease state, product education and patient service capabilities with patients and caregivers.

  Extensive domestic travel may be required including phone-based and virtual meetings. To succeed, the candidate will have a sustained reputation for putting the patient first and a values-driven work style where integrity and service drive all behaviors, decisions, and actions.

  We currently have six open roles across the US for our Patient Education Managers. The locations for these roles are West, North Central, South Central, Southeast, Mid-Atlantic, and Northeast.

  RESPONSIBILITIES:

  This team will support our patients in the following areas:

  • Deliver disease state and product education regarding Ionis brand(s) and their approved indication(s) using approved training/education materials to support and empower patients/caregivers as they navigate the treatment journey
  • Educate account nurses and office staff, when requested, on the role and service model of the Patient Education Manager to support patients (coordinated with other field-based representatives)
  • Serve as a liaison to access teams and partners to address patient specific needs
  • Contributes to and engages with cross-functional team in a highly integrated way
  • Demonstrates commitment to the regional team by sharing perspectives, territory insight, and recommends strategies to integrate perspectives across patient education solutions
  • Responsible for delivery of approved education programs (in person and webinar) to patients, families, and caregivers
  • Participate in ongoing refinement of patient engagement strategy and educational materials to increase awareness and optimize service offerings
  • Respond to customer inquiries, provide appropriate education and support and triages to available resources
  • Meet documentation requirements to facilitate tracking of critical metrics
  • Complete all requisite training and ensure full compliance with all applicable corporate and industry policies
  • In collaboration with the Corporate Affairs teams, share advocacy insights from regional and local levels
  • Identify, develop, and execute a multidisciplinary team approach for the company/disease to help execute a successful launch

  QUALIFICATIONS:

  • A minimum of a bachelor’s degree from an accredited University or College is required
  • A successful candidate will have an advanced scientific training or academic credentials establishing strong clinical acumen (Registered Nurse required)
  • Knowledge and experience with genetic conditions highly desirable
  • Demonstrated ability to work cross-functionally and cross-collaboratively with multiple internal and external stakeholders
  • 5+ years of related experience, including supporting patients within Rare Disease
  • 2+ years field-based experience in biopharmaceutical industry preferred
  • Proven track record of delivering results that meet or exceed targeted objectives
  • Knowledge of insurance and payor landscape and US reimbursement process
  • Prior product launch experience preferred
  • Ability to work quickly and flexibly with resource constraints, exhibiting a results-driven mindset
  • Ability to work both independently and collaboratively with a diverse team
  • A curious learner who is eager to listen, has the courage to ask bold questions and influence via strong interpersonal and communication skills
  • Ability to travel up to 70% as necessary
  • Ability to manage ambiguity, navigate complexity, and be creative and solutions-oriented
  • Excellent written and verbal skills
  • A passion for patient care and exceptional attention to detail of policies and procedures to always ensure zero-exception compliant operations
  • Proof of COVID 19 vaccination at time of hire but will consider requests for reasonable accommodations as required by applicable law
    
    

  Please visit our website, www.ionispharma.com for more information about Ionis and to apply for this position; reference requisition # IONIS003136

  Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits

  Full Benefits Link: https://www.ionispharma.com/careers/working-at-ionis/#:~:text=our employee spotlight-,Benefits,-Employees are rewarded

  The pay scale for this position is $$93,000 to $193,500

  NO PHONE CALLS PLEASE. PRINCIPALS ONLY.

  Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers.

  #LI-Remote

• About the company

  Ionis Pharmaceuticals is a biotechnology company based in Carlsbad, California that specializes in discovering and developing RNA-targeted therapeutics.

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