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Associate Engineer- Flexi/As Needed Remote Help Desk Agent
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Job Description
- Req#: 744000060896666
Employer Industry: Digital Product Engineering
Why consider this job opportunity:
- Flexible remote work arrangement
- Opportunity to develop customer service and technical skills through on-the-job training
- Dynamic and non-hierarchical work culture
- Engage with a diverse range of clients and provide impactful solutions
- Work with a global team of over 15,000 experts across 26 countries
What to Expect (Job Responsibilities):
- Provide Help Desk support via phone, chat, and email to address customer inquiries
- Log and track customer interactions in the Customer Relationship Manager (CRM) IT Service Management (ITSM) tool
- Utilize available resources to research and resolve customer issues effectively
- Escalate priority issues to team leaders for timely resolution
- Maintain accurate records of customer interactions and issues resolved
What is Required (Qualifications):
- Minimum of 1 year of experience in a customer service role
- Excellent written, verbal, and oral communication skills
- Strong attention to detail and time management skills
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
- Ability to maintain customer confidentiality and work cooperatively in a team environment
How to Stand Out (Preferred Qualifications):
- Experience with Help Desk tools and CRM/ITSM systems
- Demonstrated ability to manage calls and customer interactions effectively
- Fluency in multiple languages to assist diverse clients
#DigitalProductEngineering #RemoteWork #CustomerService #CareerDevelopment #OnTheJobTraining
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