NHS
Bank Reception Administrator
This job is now closed
Job Description
- Req#: E0058-26-0087?language=en&page=13&sort=publicationDateDesc
- Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
- Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
- Maintain departmental electronic and manual filing systems accurately
- Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- Undertake any training or development as required to acquire skills and knowledge to undertake role competently
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. Who we're looking for:
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Understanding of medical terminology
- Knowledge of the healthcare market
- Working knowledge of SAP or a similar patient booking system Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Save an average of £50 per month with our free onsite car park
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
- Wellbeing Centre access via 'Spire for You'
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion.
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.
- Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
- Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
- Maintain departmental electronic and manual filing systems accurately
- Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- Undertake any training or development as required to acquire skills and knowledge to undertake role competently
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. Who we're looking for:
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Understanding of medical terminology
- Knowledge of the healthcare market
- Working knowledge of SAP or a similar patient booking system Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Save an average of £50 per month with our free onsite car park
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
- Wellbeing Centre access via 'Spire for You'
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion.
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Understanding of medical terminology
- Knowledge of the healthcare market
- Working knowledge of SAP or a similar patient booking system
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Understanding of medical terminology
- Knowledge of the healthcare market
- Working knowledge of SAP or a similar patient booking system
Job summary
To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.
Main duties of the job
Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP) Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held Maintain departmental electronic and manual filing systems accurately Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies. Undertake any training or development as required to acquire skills and knowledge to undertake role competently
About us
Reception Administrator/Spire Leicester/Oadby/Bank Ad-Hoc Shifts Spire Leicester Hospital has an exciting opportunity for an Administrator to join the bank team. "Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services." Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
Details
Date posted
24 March 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Bank
Working pattern
Full-time
Reference number
26621
Job locations
Gartree Road, Oadby, Leicester, LE2 2FF
Leicester
LE2 2FF
Job descriptionJob description
Job responsibilities
Reception Administrator/Spire Leicester/Oadby/Bank Ad-Hoc Shifts Spire Leicester Hospital has an exciting opportunity for an Administrator to join the bank team. "Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services." Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care. Duties and responsibilities: To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.
Job responsibilities
Reception Administrator/Spire Leicester/Oadby/Bank Ad-Hoc Shifts Spire Leicester Hospital has an exciting opportunity for an Administrator to join the bank team. "Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services." Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care. Duties and responsibilities: To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Spire Healthcare Ltd
Address
Gartree Road, Oadby, Leicester, LE2 2FF
Leicester
LE2 2FF
Employer's website
https://www.spirehealthcare.com/ (Opens in a new tab)
Employer details
Employer name
Spire Healthcare Ltd
Address
Gartree Road, Oadby, Leicester, LE2 2FF
Leicester
LE2 2FF
Employer's website
https://www.spirehealthcare.com/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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