• Job Description

  Req#: 2181

  Veritas Prime specializes in Human Capital Management technology. We are dedicated to providing clients with the best service, focusing on our founding principles: Truth. Excellence. Veritas Prime has deep expertise in the cloud and hybrid consulting space with advisory, design, implementation, and support services.

  We are proud of our culture at Veritas Prime. We support one another, believe in knowledge sharing, encourage professional development, celebrate our successes, and have fun. (Spoiler: the link brings you to a video from our latest company trip in Costa Rica!)

  Timing:

  The start date for this position will be end of September or early October in 2023.

  Compensation:

  The compensation range for this position is $85,000-$95,000 per year.

  Location:

  This is a remote position (within the United States), or you can work from one of our offices in Portland, ME; Shawnee, KS; or Orlando, FL.

  Job Description:

  At Veritas Prime, we rely on knowledgeable professionals to interact with our valued customers who have questions, concerns, or need basic support. As a Benefits Support Consultant, you will have the opportunity to work closely with our clients in managing day-to-day activities. This team member will handle a variety of important supportive tasks including ticket management, answering emails from clients and their employees, provide clear and concise direction, task management, and aid in entering carrier decisions into our benefits tool. During renewal season, you will assist Benefit Customer Success Managers in basic configuration changes for the client’s upcoming plan year.

  Areas of focus within this role can include:
  • Daily support ticket management for multiple clients
  • Proactive email management from clients’ customers for benefits questions
  • Processing document verification requests
  • Processing Evidence of Insurability (EOI) requests
  • Provide assistance during annual enrollment season
  • Work with Benefits Customer Success Managers to proactively track changes in requirements
  • Willingness to understand dependencies from SAP SuccessFactors and to SAP Employee Central Payroll
  • PlanSource and/or SAP Employee Central Benefits experience is a plus
  • Experience in a benefits administrator or broker capacity is a plus

  
  Education:
  • Bachelor's Degree or equivalent

  Experience:
  • Experience in customer service and support
  • Basic understanding of connectedness between HRIS, Benefits, Payroll, and Carrier systems

  Skills:
  • Understand benefits including federal and state-based compliance, ACA, COBRA, life and ancillary benefit, etc.
  • Ability to manage time efficiently and effectively
  • Open to learning multiple benefits technology

  Communications:
  • Excellent written and verbal communication skills
  • Excellent client-facing and internal communication skills

  Tools:
  • SmartSheets, MS Office

  Interested in this position, but aren’t sure you’re qualified? Apply anyway! We are a growing organization and frequently create new roles and opportunities. Even if we don’t have a position that meets your qualifications and experience at this time, we might in the near future.

  All offers of employment are dependent upon a successful background check.

  Veritas Prime exudes Truth and Excellence in all aspects of our business, including in our hiring practices. Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics. Everyone should have a seat at the table. Veritas Prime is committed to ensuring it has an inclusive workplace for all employees.

• About the company

  Veritas Prime is an SAP SuccessFactors consulting firm specializing in Human Experience Management technology.

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