Remote Jobs

Call Center Manager

7 days ago

PayCompetitive
LocationRemote
Employment typeFull-Time
  • Job Description

      Req#: 98b621e1-8d17-4cd0-8322-d53ffd92da7c
      Employer Industry: Consumer Packaged Goods (CPG)

      Why consider this job opportunity:
      - Opportunity for career advancement and growth within a rapidly expanding company
      - Supportive environment that promotes autonomy and accountability
      - Work with a team that thrives on performance and clear goals
      - Chance to shape the future of natural performance products
      - Engage in a metrics-driven role with clear visibility into performance outcomes

      What to Expect (Job Responsibilities):
      - Manage daily performance and execution of the call center sales team
      - Coach, train, and develop representatives through live call monitoring and recorded call reviews
      - Build performance plans and hold representatives accountable to activity and conversion targets
      - Own KPI tracking, reporting accuracy, and CRM data integrity
      - Drive revenue growth and improve call center processes for enhanced efficiency and performance

      What is Required (Qualifications):
      - Minimum 5 years of call center management experience
      - B2B call center leadership experience
      - Proven experience managing sales teams selling to retailers
      - Hands-on experience owning KPIs, reporting accuracy, and CRM data integrity
      - Strong working experience with CRM platforms

      How to Stand Out (Preferred Qualifications):
      - Experience in CPG, retail, or consumer packaged goods environments
      - Familiarity with CRM and sales enablement tools
      - Experience working in fast-paced, ambiguous, or high-growth settings
      - Strong cross-functional collaboration skills
      - Outgoing, analytical, and adaptable leadership style

      #ConsumerPackagedGoods #SalesManagement #CareerOpportunity #Leadership #GrowthPotential
  • About the company

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