• Job Description

  Req#: CALLC002242
  Responsibilities:
  
  • Answers incoming phone calls from clients, members, subscribers, or the public.
  • Responds to questions directly within the scope of the position.
  • Routes calls to the appropriate person if necessary.
  • Counsels clients or other callers who are upset or have urgent concerns.
  • Ensure callers have been provided with all necessary paperwork and instructions.
  • Solicits information necessary to respond appropriately or route caller.
  • Performs lookups or extracts records from information system or other files.
  • Educates callers about available services, products, or benefits.
  • Oversees service schedules. Ensures estimates and other information given to the public are current.
  
  Qualifications & Competencies:
  
  • High school diploma or equivalent.
  • 1-2 years Call Center Experience
  • Excellent Data Entry skills/- 45-55 wpm minimum
  • Must be computer literate and internet savvy
  • Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen
  • Excellent oral communication skills: clear diction, tone, and use of proper grammar
  • Ability to deliver quality customer service in a high-volume environment
  • Ability to advise and counsel students in a quick and efficient manner
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Empathetic and active listening
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
  • Dependable, a history of good attendance and punctuality is essential
  
  Technology Requirements:
  
  Minimum PC Requirements
  CPU Speed
  
  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better
  
  Hard Drive
  
  • 40 GB or more of available space
  • 100 GB or more of total space
  
  Memory
  
  • 8 GB of RAM or better
  
  Operating System
  
  • Windows 10 or 11 (No Macs or Chromebooks)
  • Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
  • Two (2) available USB 2.0 or greater ports
  
  Minimum Monitor and Accessory Requirements
  Dual Monitors
  
  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)
  
  USB Headset with Microphone
  
  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
  
  Camera
  
  • Integrated or USB Camera
  
  Minimum Software Requirements
  Google Chrome**
  
  • Latest version of Google Chrome for Windows
  
  **Certain client programs may require specific versions of Microsoft Internet Explorer
  
  Minimum Internet Connectivity Requirements
  Standard Connection / Speed
  
  • Hard-wired connection (no wireless)
  • Minimum 45 MBPS download / Minimum 10 MBPS upload
  • Internet connection must not be shared with more than 3 devices in the same location
  
  Maximum Latency Threshold
  
  • 120 milliseconds (ms)
  
  #LI-Remote
  
  Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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