• Job Description

  Req#: A5771-26-0000?language=en&page=3&sort=publicationDateDesc

  Job summary

  We are looking for a motivated and compassionate Care Co-ordinator to join our team and support the delivery of high-quality, personalised care for our patients. Working within one GP practice in our PCN (North Dartmoor), you will play a key role in helping patients navigate the health and care system, ensuring they receive the right support at the right time.

  This is an excellent opportunity for someone who is organised, approachable, and passionate about improving patient experience. You will work closely with clinicians, practice manager and admin and nurse teams to support proactive care, care planning, and seamless coordination across services.

  This role could be a job share for the right candidates.

  Main duties of the job

  • Act as the central point of contact for patients requiring care coordination and personalised care support.
  • Support the development and delivery of personalised care and support plans.
  • Assist in identifying and managing patients who may benefit from targeted support or proactive care initiatives.
  • Work closely with multidisciplinary teams to ensure smooth communication and continuity of care.
  • Maintain accurate, timely data and contribute to reporting and ongoing service improvement.
  • Build trusted relationships with patients, helping them feel supported and informed throughout their care journey.
  • Manage and co-ordinate NHS campaigns and initiatives ensuring all eligible patients are targeted.
  • Running and analysing reports from clinical system
  • Co-ordinate Practice Meetings
  • Use of digital tools to maintain practice website and Facebook page
  • Support practice manager in project work and in the running of key systems and procedures such as CQC, policies and staff training

  About us

  In joining us, you will become part of a friendly practice in a beautiful rural setting, where teamwork is genuine, support is readily available, and the occasional light-hearted moment is considered good for everyone's wellbeing.

  We are a 2 site dispensing practice serving approx. 5,500 patients in a rural area. As a high performing practice we have a strong ethos of teamwork and peer support, we use SystmOne and are involved with teaching Registrars, Medical Students and Nurse Students.

  You will be joining a small, close-knit practice whose team are supportive and forward thinking. Working with us will mean that you have a dedicated (and fun) clinical and admin team ready and willing to support you with the addition of 2 Physios, a Clinical Pharmacist and an ACP.

  Details

  Date posted

  24 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Job share

  Reference number

  A5771-26-0000

  Job locations

  The Surgery

  Yeoford Road

  Cheriton Bishop

  Devon

  EX6 6JA

  
  

  Job description

  Job responsibilities

  CARE CO-ORDINATOR

  RESPONSIBLE TO: Practice Manager

  OVERVIEW

  This is a role established to work with vulnerable patients from our practice location, both remotely and in person. You will be working closely with our Health Co-ordinator team and clinicians to support the wellbeing and care needs of our patient population. You will have access to general advice and support and will also have clinical team oversight or supervision from a Partner where necessary.

  MAIN PURPOSES

  • To provide wide-ranging, proactive and efficient administrative support to Cheriton Bishop & Teign Valley Practice
  • To be responsible for the administration, co-ordination and monitoring of dedicated or targeted clinical campaigns
  • To work closely with Practice Manager, nursing and coding teams to assist the practice in meeting contractual targets
  • To utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care, including through recalls for specific patient groups (eg, immunisations, health checks, reviews etc)
  • To discuss patient-related concerns with the relevant staff and be supported to follow appropriate safeguarding procedures
  • To holistically bring together all of a persons identified care and support needs and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person
  • To help people manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care
  • To provide co-ordination and navigation for people and their carers across health and care services, working closely with other primary care professionals.
  • To work with GPs and other primary care colleagues to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals
  • To provide support to the practice manager in project work and in the running of key systems and procedures such as CQC, policies and staff training
  • To manage social media for the practice including Facebook, Website and content for Parish Magazines ensuring local and national initiatives and programs are shared

  The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the practice manager. There is a need to work closely with Health Co-ordinators and clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person.

  Training requirements will be monitored by annual appraisal. Personal development will be encouraged and supported by the practice. It is the individuals responsibility to remain up to date with recent developments.

  PRINCIPAL DUTIES AND RESPONSIBILITIES

  Health and Safety

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children

  Production of performance and quality information

  • To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.
  • To assist in the production of information for clinical audit
  • To undertake ad-hoc work related to the performance of the practice under the guidance of the practice manager

  Data Quality

  • To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate

  Equality and Diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

  Personal/Professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.
  • This role is considered to be a developmental position and the jobholder will be encouraged to develop personal and business skills

  Quality

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patients needs.
  • Effectively manage own time, workload and resources

  Communication

  The post-holder should recognize the importance of effective communication within the team and will:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly.

  Most instruction and communication of activity will be via the practice manager.

  External communication will be with patients, ICB and other NHS bodies, and other GP practices and service providers.

  Contribution to the implementation of services

  The post-holder will:

  • Apply practice policies, standards and guidance.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate

  Confidentiality

  • Inthe course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Notes

  This is not intended to be an exhaustive list of responsibilities, and it is expected that the successful applicant will participate in a wide range of activities.

  Job description

  Job responsibilities

  CARE CO-ORDINATOR

  RESPONSIBLE TO: Practice Manager

  OVERVIEW

  This is a role established to work with vulnerable patients from our practice location, both remotely and in person. You will be working closely with our Health Co-ordinator team and clinicians to support the wellbeing and care needs of our patient population. You will have access to general advice and support and will also have clinical team oversight or supervision from a Partner where necessary.

  MAIN PURPOSES

  • To provide wide-ranging, proactive and efficient administrative support to Cheriton Bishop & Teign Valley Practice
  • To be responsible for the administration, co-ordination and monitoring of dedicated or targeted clinical campaigns
  • To work closely with Practice Manager, nursing and coding teams to assist the practice in meeting contractual targets
  • To utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care, including through recalls for specific patient groups (eg, immunisations, health checks, reviews etc)
  • To discuss patient-related concerns with the relevant staff and be supported to follow appropriate safeguarding procedures
  • To holistically bring together all of a persons identified care and support needs and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person
  • To help people manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care
  • To provide co-ordination and navigation for people and their carers across health and care services, working closely with other primary care professionals.
  • To work with GPs and other primary care colleagues to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals
  • To provide support to the practice manager in project work and in the running of key systems and procedures such as CQC, policies and staff training
  • To manage social media for the practice including Facebook, Website and content for Parish Magazines ensuring local and national initiatives and programs are shared

  The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the practice manager. There is a need to work closely with Health Co-ordinators and clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person.

  Training requirements will be monitored by annual appraisal. Personal development will be encouraged and supported by the practice. It is the individuals responsibility to remain up to date with recent developments.

  PRINCIPAL DUTIES AND RESPONSIBILITIES

  Health and Safety

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children

  Production of performance and quality information

  • To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.
  • To assist in the production of information for clinical audit
  • To undertake ad-hoc work related to the performance of the practice under the guidance of the practice manager

  Data Quality

  • To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate

  Equality and Diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

  Personal/Professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.
  • This role is considered to be a developmental position and the jobholder will be encouraged to develop personal and business skills

  Quality

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patients needs.
  • Effectively manage own time, workload and resources

  Communication

  The post-holder should recognize the importance of effective communication within the team and will:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly.

  Most instruction and communication of activity will be via the practice manager.

  External communication will be with patients, ICB and other NHS bodies, and other GP practices and service providers.

  Contribution to the implementation of services

  The post-holder will:

  • Apply practice policies, standards and guidance.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate

  Confidentiality

  • Inthe course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Notes

  This is not intended to be an exhaustive list of responsibilities, and it is expected that the successful applicant will participate in a wide range of activities.

  Person Specification

  Personal Qualities and Attributes

  Essential

  • Ability to communicate effectively, both verbally and in writing
  • Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
  • Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines

  Qualifications

  Essential

  • Good standard of education with a minimum of GCSE Grade A to C in English and Maths
  • Proficient in MS Office and web-based services

  Desirable

  • NVQ Level 3 in Customer Services or Health Care discipline

  Experience

  Essential

  • Experience of working within multi-disciplinary team environments
  • Experience of data collection

  Desirable

  • Experience of working within primary care

  Person Specification

  Personal Qualities and Attributes

  Essential

  • Ability to communicate effectively, both verbally and in writing
  • Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
  • Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines

  Qualifications

  Essential

  • Good standard of education with a minimum of GCSE Grade A to C in English and Maths
  • Proficient in MS Office and web-based services

  Desirable

  • NVQ Level 3 in Customer Services or Health Care discipline

  Experience

  Essential

  • Experience of working within multi-disciplinary team environments
  • Experience of data collection

  Desirable

  • Experience of working within primary care

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Cheriton Bishop and Teign Valley Practice

  Address

  The Surgery

  Yeoford Road

  Cheriton Bishop

  Devon

  EX6 6JA

  
  

  Employer's website

  https://www.cheritonbishoppractice.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Cheriton Bishop and Teign Valley Practice

  Address

  The Surgery

  Yeoford Road

  Cheriton Bishop

  Devon

  EX6 6JA

  
  

  Employer's website

  https://www.cheritonbishoppractice.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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