• Job Description

  Req#: 449269
  Company Mission/ statement:
  
  Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.
  
  Comprehensive Benefits Package:
  
  • Medical, Dental and Vision Insurance
  • Health Spending Account
  • Company-Paid Life Insurance
  • Short Term Disability
  • 401(k)
  • Paid Holidays
  • Paid Vacation and Sick Leave
  • Employee Assistant Program
  • Referral Bonus Opportunities
  • Extensive Internal Training Program
  
  Pay Scale: $23.07/hr. - $24.03/hr.
  
  Summary:
  
  Under direct and indirect supervision, provides outreach to engage identified clients into Tailored Care Management (TCM) services.
  
  Essential Duties and Responsibilities:
  
  • Performs outreach to identified clients to educate and engage them in Tailored Care Management (TCM) Services.
  • Keys in important client data to schedule appointments. Successfully link clients to center care management staff to begin care management assessment.
  • May file, release and copy protected healthcare information. Answers phone calls, transfers to the appropriate parties, is courteous to the public.
  • All other duties as assigned by supervisor.
  
  The responsibilities of the Care Management Engagement Specialist include but are not limited to, the following:
  
  Care Management Outreach/Engagement
  
  • Performs outreach to identified clients to successfully engage them in Tailored Care Management (TCM)
  • Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc.
  • Provide education to clients on benefits of TCM
  • Gather and key in important client data to schedule follow up appointments.
  • Successfully link clients to center care management staff to begin care management assessment.
  • Ensures all engagement activities are appropriately documented in Care Management dashboard
  • Provide administrative support to centers as needed. May answer phone calls, transfer to appropriate parties, is courteous to public. May file, release, and copy protected healthcare information.
  
  Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  
  • Highly motivated and resilient professional
  • Demonstrated leadership and supervisory experience
  • Some knowledge of or willing to learn clinical practice models
  • Demonstrated ability to understand economic, business and operational factors
  • Strong critical-thinking/problem-solving skills
  • Proven conflict management/resolution skills
  • High professional ethics and standards
  • Strong team player and team building skills; ability to collaborate with all levels and areas
  • Strong presentation skills
  • Ability to effectively and positively influence and persuade
  
  Education and/or Experience:
  
  An associates or bachelor's degree in a Human Service or related field with 2 years' experience with the population served or non-human service bachelor's degree with 4 years' experience with the population served.

• About the company

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