• Job Description

  Req#: A0044-26-0000?language=en&page=60&sort=publicationDateDesc

  Job summary

  The Care Navigator plays a crucial role in providing support and guidance to individuals navigating the healthcare system. This position involves coordinating care, managing patient information, and ensuring that patients receive the necessary resources and assistance. The ideal candidate will possess strong organisational skills, motivation, excellent phone etiquette, and a background in administrative tasks.

  Main duties of the job

  Duties

  • Assist patients in understanding their healthcare options and available services.
  • Coordinate appointments and follow-ups with healthcare providers.
  • Maintain accurate records of patient interactions and care plans using data entry skills.
  • Utilise Microsoft Office and SystmOne for documentation and communication purposes.
  • Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
  • Provide administrative support to the healthcare team as needed.
  • Demonstrate professionalism in all communications, both over the phone and in written correspondence.
  • Strict Confidentiality is required within this role.
  • We require flexibility on days & hours, which are to be agreed, but they will all require to be working up to 6.30pm.

  About us

  Wollaton Park Medical Practice is a friendly, seven partner GP practice with approximately 10,800 patients. We are committed to providing patient-centred care in a happy, supportive and well-organised working environment

  Details

  Date posted

  25 March 2026

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0044-26-0000

  Job locations

  12 Harrow Road

  Nottingham

  Nottinghamshire

  NG8 1FG

  
  

  Job description

  Job responsibilities

  Duties

  • Assist patients in understanding their healthcare options and available services.
  • Coordinate appointments and follow-ups with healthcare providers.
  • Maintain accurate records of patient interactions and care plans using data entry skills.
  • Utilise Microsoft Office and SystmOne for documentation and communication purposes.
  • Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
  • Provide administrative support to the healthcare team as needed.
  • Demonstrate professionalism in all communications, both over the phone and in written correspondence.
  • Strict Confidentiality is required within this role.
  • We require flexibility on days & hours, which are to be agreed, but each shift will be until 6.30pm.

  Qualifications

  • Previous office experience is essential to ensure smooth operations within the role.
  • Strong computer skills, including proficiency in Microsoft Office.
  • Excellent organisational skills to manage multiple tasks efficiently.
  • Proficient typing skills for accurate data entry and documentation.
  • Prior Reception experience is preferred to support administrative functions effectively but not essential.
  • Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services. If you are passionate about helping others and possess the necessary skills, we encourage you to apply for position as a Care Navigator.

  Job description

  Job responsibilities

  Duties

  • Assist patients in understanding their healthcare options and available services.
  • Coordinate appointments and follow-ups with healthcare providers.
  • Maintain accurate records of patient interactions and care plans using data entry skills.
  • Utilise Microsoft Office and SystmOne for documentation and communication purposes.
  • Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
  • Provide administrative support to the healthcare team as needed.
  • Demonstrate professionalism in all communications, both over the phone and in written correspondence.
  • Strict Confidentiality is required within this role.
  • We require flexibility on days & hours, which are to be agreed, but each shift will be until 6.30pm.

  Qualifications

  • Previous office experience is essential to ensure smooth operations within the role.
  • Strong computer skills, including proficiency in Microsoft Office.
  • Excellent organisational skills to manage multiple tasks efficiently.
  • Proficient typing skills for accurate data entry and documentation.
  • Prior Reception experience is preferred to support administrative functions effectively but not essential.
  • Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services. If you are passionate about helping others and possess the necessary skills, we encourage you to apply for position as a Care Navigator.

  Person Specification

  Qualifications

  Essential

  • GCSE English & Maths

  Person Specification

  Qualifications

  Essential

  • GCSE English & Maths

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wollaton Park Medical Centre

  Address

  12 Harrow Road

  Nottingham

  Nottinghamshire

  NG8 1FG

  
  

  Employer's website

  http://www.wollatonparkmedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wollaton Park Medical Centre

  Address

  12 Harrow Road

  Nottingham

  Nottinghamshire

  NG8 1FG

  
  

  Employer's website

  http://www.wollatonparkmedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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