• Job Description

  Req#: 4294

  JOB SUMMARY:

  This position reports to the Cargo Claims Manager and is responsible for handling and resolving claims with shippers, consignees, and carriers relating to cargo damage claims. In this role, the Cargo Claims Specialist will evaluate, negotiate, and authorize settlements with all stakeholders within their designated level of authority.

  ESSENTIAL JOB FUNCTIONS:

  • Evaluate and resolve cargo claims across all of Hub Group’s transportation and logistics solutions.
  • Proactively and aggressively monitor and manage cargo claims.
  • Investigate and gather information necessary to pursue subrogation from responsible parties.
  • Develop and maintain strong relationships with internal and external stakeholders to ensure superior customer service.
  • Notify customer, carrier, and draymen of claim filings and/or rejected claims and work with the customer to understand the value of damaged products and how the product should be handled.
  • Determine next steps and oversee inspections to support settlement decisions.
  • Interpret law enforcement and/or independent inspector reports.
  • Negotiate and determine settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate Hub personnel.
  • Duties, responsibilities, and activities may be assigned or changed from time to time.

  MINIMUM QUALIFICATIONS:

  • High school diploma and claims processing experience.
  • One to three years of experience handling cargo and/or insurance claims preferred.
  • Ability to learn, understand and apply knowledge of DOT and other federal regulations applicable to the transportation industry.
  • Excellent written and oral communication skills necessary to prepare reports and to interpret and communicate complex material, statistical data, and results to management.
  • Creative ability to find innovative improvement opportunities while balancing accountabilities, specifically with external customers.
  • Proficient with Microsoft Office products, including Excel, and with web-based applications, claims database software and the ability to determine trend analysis and produce reports to support findings.
  • Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment.

• About the company

  Hub Group delivers robust end-to-end supply chain solutions designed to meet your unique business needs and tailored to the specific nuances of your industry.

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