***Multiple roles available***

Relocation benefits are not available for this job posting.

The Access Solutions Case Manager acts as a liaison between patients, providers, distributors, and insurance carriers to assure services are provided in the least restrictive and least costly manner.

The Case Manager is an Individual Contributor and reports to an Access Solutions Supervisor.

Key Responsibilities/Accountabilities

• Provide reimbursement support to patients, pharmacists, physicians, and internal sales force.

• Educate, inform, and assist patients (and their families) and providers to navigate through the reimbursement and appeal process for the assigned product.

• Identify barriers to reimbursement and continually identify and recommend program efficiencies to the Supervisor to promote a high quality of work by Access Solutions staff.

• Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copay assistance.

• Establish relationships with appropriate stakeholders including internal & external partners.

• May conduct benefits coverage and payer research/investigations to ensure appropriate resources, compliance with payer appeal policies, practices, and timelines.

• Periodic mandatory overtime throughout the year is required in Access Solutions Operations. This may include, but is not limited to, high referral season (Blizzard, Enrollment renewal), new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations. May include weekends as needed.

Qualifications

• Bachelor’s degree is preferred.

• 3 years of reimbursement experience preferred.

• Knowledge of the managed care industry, including government payers.

• Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules).

• Understands reimbursement/funding resources and how to access these resources.

• Demonstrates effective problem-solving skills and provides excellent customer service.

• Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.

• Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.

• Attention to detail, strong multi-tasking ability, organizational skills, and effective time management.

• Able to work effectively under pressure and prioritize tasks.

• Able to follow written Standard Operating Procedures.

Competencies

• Communication

• Inspiring and Influencing

• Teamwork and Collaboration

• Achieving Results

Operating Principles

• I always act as if patients I know are in the room and do what's best for them.

• I seek answers through experiments, data and debate, and act on facts.

• I care, collaborate and commit without boundaries, and trust others to do their part.

• I seek diverse perspectives, invite opposing views, and challenge myself and others.

• I push to learn new things even if difficult, and openly share my successes and failures.

• I eliminate complexity, reuse with pride, and accomplish more with less.

• I take accountability to do what's right, deliver value fast, and don't wait for certainty.

• I choose actions today that benefit future generations.

#LI-MG1

Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.