• Job Description

  Req#: 2396245
  We are looking for a Change Manager who will lead the new country launches for Change Management for DSP (Delivery Service Partners). At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfil and deliver customer orders. Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. This includes the DSP program. Amazon is growing its network of DSPs who own and operate successful package delivery businesses. This individual will play an integral role in helping Amazon build the most advanced and safe last mile delivery network in the world by partnering with the business team to rollout new Fleet, Safety and Scorecard programs, products, and processes across EU. The role will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives.
  The candidate will be able to manage multiple large-scale projects, own schedules, outline key milestones, and ensure deliverables are met.
  
  
  
  Key job responsibilities
  
  * Drive safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across large group of stakeholders, develop and execute rollout plans and ongoing support.
  * Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience.
  * Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward
  * Collaborate and build relationships with cross functional teams to ensure seamless execution and process excellence
  * Relentlessly advocate for DSPs and strive to simplify and improve their experience and that of their drivers
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Madrid, M, ESP* Bachelor’s degree
  * Experience in program management leading large projects with multiple stakeholders * MBA or Master’s degree
  *Program Management expertise including ability to organize tasks, prioritize competing demands, find solutions, and follow through to successful implementation
  * Change Management experience is a big plus
  * Project Management certification (PMP or equivalent)
  * Comfort with ambiguity and an ability to work independently with a high degree of autonomy
  
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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