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Chat/Phone Support Specialist - Remote
This job is now closed
Job Description
- Req#: CHATP002047
Employer Industry: Customer Support
Why Consider this Job Opportunity:
- Competitive base salary commensurate with experience
- Comprehensive benefits package including medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan
- Opportunity for personal development and growth within the company
- Work from home flexibility
- Engaging and positive work environment
- Utilization of existing email communication templates for client interactions
What to Expect (Job Responsibilities):
- Stay informed about product specifications and maintain a positive demeanor and patience with customers
- Demonstrate high standards for quality service
- Work in tandem with the quality and training team to self-manage performance expectations
- Maintain open communication with Team Lead/Quality Advocate/Trainer and manager for support and personal development
- Utilize existing email communication templates for client interactions
What is Required (Qualifications):
- High school diploma or equivalent
- 1-2 years of call center experience, preferably in a live chat environment
- Retail sales experience, preferably in an ecommerce environment
- Excellent data entry skills (45-55 wpm minimum)
- Computer literate and internet savvy
- Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
How to Stand Out (Preferred Qualifications):
- Exceptional written communication skills with a high-quality standard in grammar, punctuation, and written business acumen
Hashtags:
#CustomerSupport #WorkFromHome #CareerOpportunity #CompetitivePay #BenefitsPackage
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