Employer Industry: Customer Support Services

Why consider this job opportunity:
- Competitive base salary commensurate with experience
- Comprehensive benefits package including medical, dental, short/long-term disability, life insurance, and a 401K plan
- Opportunity to work from home with flexible scheduling
- Supportive work environment emphasizing personal development and performance management
- Chance to engage with clients and develop strong relationships, even in challenging situations

What to Expect (Job Responsibilities):
- Provide high-quality customer support while maintaining a positive demeanor and patience with customers
- Collaborate with the quality and training team to manage performance expectations
- Accurately document all client interactions in the proprietary call center database
- Strive to exceed key performance indicators (KPIs) and quality goals set by management
- Maintain professionalism and courtesy in all client communications

What is Required (Qualifications):
- High school diploma or equivalent
- 1-2 years of call center experience, preferably in a live chat environment
- Excellent data entry skills with a minimum typing speed of 45-55 wpm
- Strong written and oral communication skills with a professional demeanor
- Dependable with a history of good attendance and punctuality

How to Stand Out (Preferred Qualifications):
- Retail sales experience, preferably in an e-commerce environment
- Experience with client relationship management tools, such as Salesforce
- Ability to multitask effectively while providing quality customer service
- Empathetic and active listening skills
- Flexibility to work in a dynamic shift environment, including weekends and evenings

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