• Job Description

  Req#: CHATP002200
  Employer Industry: Customer Support Services
  
  Why consider this job opportunity:
  - Competitive base salary commensurate with experience
  - Comprehensive benefits package including medical, dental, short/long-term disability, life insurance, personal time off, educational assistance, and a 401K plan
  - Opportunity to work from home with specified technology requirements
  - Dynamic work environment with the potential for flexible scheduling, including weekends and evenings
  - Supportive team culture that values service, tenacity, responsibility, integrity, versatility, and entrepreneurship
  
  What to Expect (Job Responsibilities):
  - Provide exceptional customer support while maintaining a positive demeanor and patience
  - Collaborate with the quality and training team to meet performance expectations
  - Accurately maintain the proprietary call center database by documenting all client interactions
  - Strive to exceed key performance indicators (KPI) and quality goals set by management
  - Engage effectively with clients through email and live chat, ensuring high-quality written communication
  
  What is Required (Qualifications):
  - High school diploma or equivalent
  - 1-2 years of call center experience, preferably in a live chat environment
  - Excellent data entry skills with a minimum typing speed of 45-55 wpm
  - Strong oral and written communication skills, demonstrating professionalism and clarity
  - Proven ability to multitask and deliver quality customer service in a high-volume environment
  
  How to Stand Out (Preferred Qualifications):
  - Retail sales experience, preferably in an e-commerce environment
  - Experience with client relationship management tools, such as Salesforce
  - Familiarity with handling multiple chats simultaneously
  - Positive outlook and engaging demeanor in written communication
  - Dependable history of good attendance and punctuality
  
  #CustomerSupport #WorkFromHome #CareerOpportunity #CompetitiveBenefits #CustomerServiceExcellence
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  The best remote jobs for you

Notice