• Job Description

  Req#: JR31515
  Join us at
  
  Ethica Corporate Office
  - a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization that's known for the highest level of care in our communities
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES
  
  • Partner with the Project Management Office (PMO) to support CIS projects, including readiness activities, go-live preparation, and post-go-live stabilization.
  • Assist with implementation support for CIS initiatives by coordinating tasks, tracking issues, and escalating risks as needed.
  • Collaborate with Learning & Development to develop, update, and maintain job aids, quick reference guides, and knowledge articles for CIS-supported technologies.
  • Support change management and user adoption efforts by reinforcing new workflows, assisting users during go-live, and providing frontline guidance.
  • Assist with communications related to CIS initiatives, including announcements, reminders, go-live messaging, and post-implementation updates.
  • Track adoption metrics such as training participation, attendance, completion, basic utilization indicators, and user feedback.
  • Collect, document, and communicate user feedback, workflow challenges, and adoption barriers to CIS leadership.
  • Serve as a liaison between frontline users, CIS leadership, and project teams during implementation and stabilization phases.
  • Support continuous optimization efforts by identifying trends, recurring issues, and opportunities for improvement.
  • Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
  • Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
  • Performs other duties as necessary to ensure the success of the System.
  • Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
  • Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
  • Performs other duties as necessary to ensure the success of the System.
  
  
  SKILLS AND ABILITIES
  
  • Working knowledge of clinical systems, healthcare workflows, and technology adoption principles
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • Effective written and verbal communication skills
  • Ability to support change management and user adoption initiatives
    Strong problem-solving skills and attention to detail
  
  
  MINIMUM QUALIFICATIONS
  • Associate degree, technical diploma, or certificate in Informatics, Health Information Technology, Information Systems, Healthcare Administration, Education, Business, or a related field required
  Entry-level position; 0-2 years of experience supporting technology, clinical systems, training, customer support, or operational workflows preferred but not required
  • Demonstrated interest in healthcare technology, clinical workflows, training, or user support, with the ability to learn new systems and processes quickly
  • Experience supporting technology implementations, training, project management, or user support strongly preferred
  
  EEO / M / F / D / V / Drug Free Workplace
  
  Ethica Facebook

• About the company

  The best remote jobs for you

Notice