Description

Clinical Operations RN

Why Work at Concerto? What is in it for you?

• Competitive pay
• Lower nurse to patient’s ratio
• Clinical/Corporate Career Advancement
• Medical, dental, vision, short- and long-term disability benefits
• Pet Insurance
• 401k match of 50% up to 6% of salary
• PTO
• Holiday Pay
• Discounts through Nectar
• Employer Paid Employee Assistance Program

You Might Be a Good Fit If You are…

• Compassionate and Empathetic
• A Critical Thinker and Problem-Solver
• Collaborative and Team-Oriented
• An Excellent Communicator
• Purpose-driven and Accountable
• Committed to Quality and Compliance

Why is this Role Essential?

The Clinical Operations Nurse is a full-time, exempt position responsible for supporting the local leadership team and overseeing multiple sites within multiple states, with no direct reports. Under the direction of the Vice President of Operations and Regional Director of Operations, this role collaborates with regional and clinical leadership teams to drive Concerto quality standards and promote a multidisciplinary approach to patient care.

The Clinical Operations Nurse reports directly to the Regional Director of Operations and is accountable for ensuring compliance with CRS policies and procedures, maintaining quality outcomes, supporting staffing and operations, and promoting excellence in customer service.

Physical Demands and Work Environment:

• Must be able to lift at least 25 lbs.
• Requires frequent mental, visual, and auditory attention to patients, customers, and staff.
• Work environment is characteristic of a healthcare facility with controlled temperature and moderate noise levels.
• May be exposed to infectious or contagious materials.
• Requires regular travel between states and facilities.

What Will You Do?

Staffing & Support:

• Assist with education, training, and onboarding of new and existing Concerto teammates.
• Provide ongoing education and in-service opportunities based on identified needs.
• Participate in regular staff meetings to share updates and address concerns.
• Provide floor staffing support during emergencies, including coverage for PTO (scheduled or unscheduled), with potential for third-shift assignments.

Quality

• Support oversight of facility outcomes and assist Regional Managers in monitoring quality indicators.
• Collaborate with leadership and interdisciplinary teams to address quality improvement challenges and develop action plans.
• Conduct follow-up on clinical operations calls, medical chart audits, and additional audits as assigned.
• Promote adherence to KDOQI guidelines, regulatory standards, and CRS professional standards of care.
• Assist with data tracking and chart audits to evaluate and improve patient outcomes.
• Participate in QAPI meetings, CIPA/POC meetings, and Nursing Home QA/QI meetings as requested.
• Support the development and follow-up of corrective action plans.

Regulatory & Safety

• Assist in follow-up of Adverse Occurrence Reports (AORs) and educate staff on proper reporting procedures.
• Report and follow up on equipment repairs as needed.
• Support the implementation of corrective actions from state survey recommendations.
• Provide clinical support for new unit openings.
• Assist with patient grievance processes and lab redraw follow-ups.

Customer Relations & Communication

• Serve as a liaison between facility medical directors, physicians, and nursing staff when needed.
• Advocate for patients and promote a culture of compassionate care.
• Collaborate with Regional Managers to enhance team communication and strengthen relationships among RNs and PCTs.
• Promote positive customer service practices and ensure excellent service to all internal and external stakeholders, including patients, families, nursing home staff, CRS employees, and physicians.
• Maintain consistent and effective communication with the Vice President, Directors, Regional Managers, and facility leadership teams.
• Regularly meet with leadership to review audits, staffing, and patient care outcomes.
• Support educational and training initiatives across facilities as needed.
• Collaborate with the Clinical Services Team on shared initiatives.
• Perform additional duties as assigned.

Additional Physical Requirements

• Must meet the requirements of Ishihara’s Color Blindness test as a condition of employment.
• May provide direct patient care requiring heavy lifting, prolonged standing, and assistance with patient mobility.
• Occasionally move or assist with equipment weighing up to 200 lbs. and lift chemical/water solutions up to 30 lbs. as high as 5 feet.
• Requires consistent attention to detail and situational awareness in a dynamic healthcare environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

What’s Required?

• Graduate of an accredited school of Nursing
• Current State appropriate or Compact RN License
• Minimum of three (3) years of Dialysis RN experience required
• BLS Provider certification
• Firm understanding of CMS Regulations and KDOQI Guidelines
• Basic use of Microsoft Office including: Outlook, Word, Excel, and PowerPoint
• Unencumbered Driver’s License and ability to travel via plane or car, as needed

Physical Demands and Work Environment:

• Must be able to lift at least 25 lbs.
• Requires frequent mental, visual, and auditory attention to patients, customers, and staff.
• Work environment is characteristic of a healthcare facility with controlled temperature and moderate noise levels.
• May be exposed to infectious or contagious materials.
• Requires regular travel between states and facilities.