• Job Description

  Req#: 170

  Cloud Services Engineer

  Classification: FLSA Exempt (USA Only)

  Reports To: Director of Cloud Services

  
  
  

  Summary

  Indica Labs is looking for an experienced Cloud Services Engineer, specializing in cloud technologies (primarily AWS). You will be responsible for designing, implementing, and optimizing cloud solutions for clients to support their Digital Pathology workflows.

  Duties and Responsibilities

  • Work closely with clients to understand their business needs and design cloud solutions that meet their requirements.
  • Configure and deploy various AWS services, ensuring to implement best practices for security, performance, and cost optimization.
  • Continuously monitor and optimize clients' AWS environments to ensure performance, scalability, and cost efficiency. Identify opportunities for improvement and provide recommendations for optimization.
  • Build and maintain strong relationships with clients by providing exceptional customer service.
  • Support commercial efforts by presenting Professional Services capabilities to perspective clients in seminars and tradeshows, or giving technical presentations, as required.

  • Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)

  • This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

  
  
  

  Minimum Qualifications

  • Bachelor’s Degree. Equivalent work experience may substitute for degree requirement.
  • Two (2) years of experience working with cloud technologies (specifically AWS)
  • AWS Solutions Architect Associate Certification
  • Experience working directly with customers with good customer service skills
  • Willing to travel domestically/internationally up to 20% with public speaking engagements at events & customer sites.
  • Must hold, or be able to obtain, a valid passport for international travel
  • Authorization to work in the United States, or appropriate authorization to work in the applicant’s current home country (Indica Labs, Inc. does not sponsor work visas)

  Preferred Qualifications

  • Master’s Degree. Equivalent work experience may substitute for degree requirement.

  Knowledge, Skills, and Abilities

  • Soft skills, with a passion for providing superior customer service.
  • Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues.
  • Ability to absorb and explain technical issues.
  • Ability to manage multiple projects simultaneously and meet project deadlines.
  • Ability to work independently and take ownership of projects.
  • Strong skills in researching issues and the ability to learn new technologies/systems.

  
  
  

  Location

  This position is based at our headquarters in Albuquerque, New Mexico. Candidates currently residing within 100 miles of Albuquerque are considered for 100% in-office positions. Candidates currently residing outside of this area are considered for fully remote positions in their home state or country.

  
  
  

  Working Conditions and Physical Effort

  • Up to 20% global travel on short notice
  • No, or limited physical effort required
  • No, or limited exposure to physical risk
  • Work is normally performed in a typical interior/office work environment

  
  

  #IND123

• About the company

  Backed by cutting edge technology, an uncompromising focus on ease-of-use and dedicated customer service, Indica Labs’ software and services are being used to make vital discoveries in pathology labs and research organizations around the world. Discove...

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