• Job Description

  Req#: 9v84ogCxswmc
  About the Job
  
  Position Summary:
  
  The Patient Enrollment Specialist is responsible for engaging eligible patients by phone to inform and enroll them into Chronic Care Management services. This role plays a key part in improving patient health outcomes by ensuring patients understand program benefits and feel supported throughout the enrollment process. The Patient Enrollment Specialist manages a high-volume outbound and inbound call workflow, delivers exceptional customer service, meets performance goals, and supports annual patient satisfaction outreach.
  
  Essential Functions:
  
  
  • Conduct 120+ outbound phone calls daily to patients eligible for Chronic Care Management programs.
  • Conduct patient satisfaction calls for all practices annually.
  • Engage with patients over the phone to identify how Care Management can benefit them and clearly communicate the value it can provide.
  • Answer inbound phone calls, addressing any questions or concerns with professionalism and care.
  • Meet or exceed weekly and monthly production quotas.
  • Where applicable, conduct an Intake assessment or gather relevant information on newly enrolled patients to hand off to the Care Coordination team.
  
  
  Required Education and Experience:
  
  
  • Certified Medical Assistant (CMA) certification strongly preferred.
  • Strong sales and/or customer service experience.
  • Minimum one-year call center experience, healthcare setting preferred.
  • Must have a clear and pleasant speaking voice.
  • Energetic and approachable personality.
  • Self-starter who thrives in a fast-paced and quota-driven environment.
  • Proven experience meeting or exceeding goals in a call center and/ or sales environment.
  • Bilingual candidates preferred.
  
  
  Position Type and Expected Hours of Work:
  
  
  • This is a regular, full-time position that operates in an office or remote work environment.
  • The hours for this position are generally 8 am - 5 pm, but may vary slightly depending on client needs.
  
  
  Physical Requirements:
  
  
  • This is a virtual position that requires you to sit or stand at a computer for approximately 40 hours weekly and be able to make phone calls.
  • Some computer setup is required.
  
  
  Work Environment:
  
  This opportunity allows you to work from the comfort of your home. We will provide you with the equipment and software needed, such as a laptop and headset for internet-based calls. Since we're dedicated to offering our patients the best care experience possible, a hard-wired, high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required.

• About the company

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