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Collections Portfolio Specialist (Collector) (Hybrid)
4 days agoWhat's your preference?
Job Description
- Req#: 7605121003
Employer Industry: Financial Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Robust health care plans (medical, dental, and vision)
- Up to 20 days of PTO (accrued)
- Generous parental leave and retirement plan (401k with company match)
- Educational assistance/tuition reimbursement up to $3K/year
- Flexible work schedule with the possibility of overtime and remote work
What to Expect (Job Responsibilities):
- Maintain delinquency and mitigate losses by conducting outbound and inbound collection and customer service calls
- Comply with all federal and state-specific laws that regulate collections and servicing activities
- Provide consistent and productive follow-up on delinquent accounts ranging from 5-90+ days delinquent
- Investigate and resolve complex problems and issues generally associated with loan servicing
- Advance win-win solutions to assist customers with payment extensions and refinance options
What is Required (Qualifications):
- HS Diploma or GED required (some college coursework a plus)
- Preferably two years of collections and/or servicing experience, ideally in auto finance or an installment loan portfolio
- Basic understanding of finance/lending; lease servicing experience a plus
- Working knowledge of Word and Excel
- Strong communication and negotiation skills along with excellent "people" skills and a strong customer service attitude
How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Energetic, flexible, empathetic, with a positive attitude and ability to work well under pressure to meet daily and monthly goals
- Ability to master the use of web-based systems of record (LoanPro) and available skip tools (training provided)
#FinancialTechnology #CustomerService #CareerOpportunity #HealthBenefits #BilingualSkills
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