• Job Description

  Req#: R0048457

  At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

  Join HCSC and be part of a purpose-driven company that will invest in your professional development.

  Job Summary

  BASIC FUNCTION
  HCSC is looking for a dynamic, bilingual individual to join its Community Affairs team at our Blue Door Neighborhood Center (BDNC) South Lawndale site! The incumbent will be responsible for being a compassionate and dedicated advocate for all visitors and demonstrate a concierge attitude when assisting visitors with maximizing their benefits, navigating the healthcare system and reaching their optimal health. Will also be responsible for educating visitors about health and wellness programs at the center. The incumbent will assist visitors with assessing tools available to help guide and inform their decision-making about complex matters related to their health and well-being. Incumbent will be a subject matter expert and may handle projects and assist with training others.
  
  NOTE: Must be able to move equipment, lift up to 25 lbs., conduct and participate in activities/events outdoors as well as work weekends and after hours along with one Sunday out of the year.

  REQUIRED JOB QUALIFICATIONS:

  • Associate’s degree and 3 years of concierge-oriented customer service experience OR Bachelor’s degree and 2 years of concierge-oriented customer service experience OR 4 years of concierge-oriented customer service experience.
  • Knowledge of HCSC customer service systems, processes, and products of the operational area.
  • Knowledge of medical terminology.
  • Experience building trust and providing concierge level of service, maintaining high ethical standards and professionalism.
  • Attention to detail and strong documentation skills with ability to multitask and prioritize as necessary to meet customer needs.
  • Web and PC proficiency to include Workday, Word, Excel, PowerPoint and Salesforce.

  
  PREFERRED JOB QUALIFICATIONS:

  • Associate’s or Bachelor's degree in Health Science/Health Studies.
  • Three (3) years of direct concierge oriented customer service experience in an insurance or healthcare environment, preferably with BCBSIL.
  • Knowledge of health benefit plans and the insurance industry.
  • Bilingual is a plus.

  NOTE: Must be able to move equipment, lift up to 25 lbs., conduct and participate in activities/events outdoors as well as work weekends and after hours along with one Sunday out of the year.

  Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

  Pay Transparency Statement:

  At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

  The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

  HCSC Employment Statement:

  We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

  Base Pay Range

  $41,700.00 - $92,800.00

  Exact compensation may vary based on skills, experience, and location.

• About the company

  Health Care Service Corporation (HCSC) is the largest member-owned health insurance company in the United States. HCSC offers a wide variety of insurance products and related services through Blue Cross and Blue Shield® of Illinois, Blue Cross and Bl...

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