• Job Description

  Req#: R-131670

  Consumer Duty Lead Coordinator - Salary - Norwich: £40,000 - London: £50,000

  We are seeking a dynamic, energetic, and highly organised person to join the Retail Trading team.

  With the Consumer Duty regulation coming into force in July 2023, this will require us to demonstrate our clear decision making, actions and agreements and this role will lead the creation, co-ordination, and ownership of all our documented outputs from our decision-making forums. The successful candidate will work across the retail business, working with our Price Comparison teams (PCW), our Direct team and our Speciality team. This will allow strong exposure to a wide range of stakeholders at all levels across both the Retail team and our wider virtual team in the Personal Lines business.

  A bit about the job:

  The successful candidate will work across the retail business, working with our Price Comparison teams (PCW), our Direct team and our Speciality team. This will allow strong exposure to a wide range of stakeholders at all levels across both the Retail team and our wider virtual team in the Personal Lines business.

  The retail team is spread across the country with teams based in Norwich and London with a few in other locations across the UK. We can be flexible on location around our core sites. Although travel may be expected to core sites.

  It’s a great time to join the Retail Trading team. We form a core pillar of the Personal Lines strategy and have an exciting proposition roadmap ahead. We are also focused on continuous optimisation of our existing portfolio, owning, and improving customer and commercial outcomes.

  Skills and experience we’re looking for:

  • Experience of Project Co-ordination and working across virtual teams.

  • A good understanding of the insurance market and the latest regulations, specifically Consumer Duty Regulations.

  • Excellent stakeholder management skills, effective communicator and highly collaborative

  • A highly organised individual.

  • A strong attention to detail.

  What you’ll get for this role:

  Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Salary Norwich: £40,000 - London: £50,000 (depending on location, skills, experience, and qualifications)

  • Bonus opportunity -10% of annual salary Actual amount depends on your performance and Aviva’s.

  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

  • Brilliantly supportive policies including parental and carer’s leave

  • Flexible benefits to suit you, including sustainability options such as cycle to work

  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

  • We take your wellbeing seriously with lots of support and tools

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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