• Job Description

  Req#: 526293

  Job No: 526293; 4/10/2023 CRM/DATA SYSTEMS ANALYST Administrative Analyst/Specialist I Admissions

  Salary Range: $3,518 - $6,791/Monthly

  Work Schedule : Full-Time, Monday – Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification.

  Essential Functions : Under the direction of the Admissions Systems Lead, the incumbent will be key member of the Admissions Systems team, assisting with all systems related projects but with a primary focus on CRM and data analysis responsibilities. The incumbent is responsible for planning, analyzing, designing, implementing, and maintaining all aspects of the CRM system (Liaison EMP), including implementing communications plans, email template creation, database creation and management, use of the event module and other Liaison EMP add-ons. The incumbent is responsible for collecting, evaluating, and interpreting admissions and recruitment data for analysis including yields, projections, and predictive models. The incumbent will work closely with the CSU Chancellor’s Office, Cal State LA Institutional Effectiveness Office, and other campus partners to ensure the accuracy and timeliness of requested data gathering and requested reports. The incumbent is responsible for planning, analyzing, designing, implementing, and maintaining all aspects of the CRM system (Liaison EMP), including implementing communications plans, email template creation, database creation and management, use of the event module and other Liaison EMP add-ons. The incumbent will assist the Admissions Systems team in the implementation and maintenance of WebAdmit and the unit’s technology solutions; create and produce queries independently according to administrative, managerial, and user specifications; and assist with implementation of new system and software installations, system upgrades and conversions, and CSU system-wide initiatives. The incumbent collaborates across campus with end-users to identify department needs and assists in the development and documentation of system processes and procedures; tests CRM and Information Technology (IT) upgrades, fixes, and enhancements to ensure data integrity and to ensure modifications are compliant with departmental policies and procedures.

  Required Qualifications & Experience : A bachelor's degree from an accredited college or four-year university and/or equivalent training and two years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. The incumbent must possess thorough knowledge of and experience with CRM systems and data analysis. The incumbent must demonstrate ability to follow all University policies, procedures and guidelines; organize and plan multiple priorities and to carry out assignments without detailed instructions; analyze and evaluate situations and data; make accurate recommendations on appropriate course of action leading to the development and improvement of administrative systems, procedures, and/or practices; create effective system functional documentation and specifications; and troubleshoot and resolve CRM related issues. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

  Desired Qualifications : A bachelor’s degree from an accredited college or four-year university in Computer Science, Computer Information System or related field.

  Closing Date : Review of applications will begin on April 24, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

  The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678

• About the company

  The California State University is a public university system in California.

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