• Job Description

  Req#: 3357943

  Job Description

  Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

  Job Grade

  1

  Job Tier

  0

  Career Area

  Retail Operations

  Supervisor

  No

  Job Qualifications

  Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
  
  
  If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

  Additional Qualifications/Requirements

  MUST BE AVAILABLE TO WORK ANY SHIFTS BETWEEN 0830-1930 TUES-SUN . As a Customer Experience Associate at Military Clothing, you’ll be responsible for helping our service members get the uniforms they need. You’ll need to have an attention to detail and be a quick learner. With your expert knowledge, customers will be able to shop with confidence- knowing that you will be able to assist with sizing, finding pins, and anything else they will need. You’ll remain up to date with any policy changes. Most importantly, you’ll keep customers coming back with a positive attitude.
  
  As a Customer Experience Associate at Military Clothing, you’ll be responsible for helping our service members get the uniforms they need. You’ll need to have an attention to detail and be a quick learner. With your expert knowledge, customers will be able to shop with confidence- knowing that you will be able to assist with sizing, finding pins, and anything else they will need. You’ll remain up to date with any policy changes. Most importantly, you’ll keep customers coming back with a positive attitude.
  
  

  Salary Minimum

  $15.00

  Salary Maximum

  $15.00

  Major Duties

  Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
  Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
  Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
  Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
  Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
  Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
  Performs other duties as assigned.
  

  Job Type

  Hourly

  Number of Positions Remaining

  1

• About the company

  Shop the largest military government retailer online and in store for exclusive discounts. Tax-free. Free shipping and pick up at store available.

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