• Job Description

  Req#: 800857

  At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

  Customer Interface Account Specialist DACH

  As a Customer Interface Account Specialist you will be the owner of the service relationship with the assigned customer base and acting as a primary communication contact for accounts. You will be responsible for supporting and providing service to our customers in DACH (Germany, Austria and Switzerland). Our customers are plant raisers, dealers, and distributors involved in the agricultural business, only the vegetable business.
  
  You act as a liaison, provide product/service information, and resolve any problems that our customers might face with accuracy and efficiency. The best Customer Interface Account Specialist needs to be excited to help customers. You are patient, empathic, and passionately communicative and can put yourself in our customers’ shoes and advocate with them when necessary. Customer feedback is crucial for us and it is important you listen to them and translate it into process and quality improvements. Problem-solving also comes naturally to you and you are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints.
  
  In this dynamic job, you work, communicate, and level with the Sales Team, Logistic Team, Planning Team, Credit Team, and the Customer Operations back office team (based in Hungary). Within Bayer Crop Science, this position in the Customer Interface organization will be located in Hoofddorp, the Netherlands and you report to the Customer Interface Business Partner & Team Lead.
  
  YOUR TASKS AND RESPONSIBILITIES

  • Owner of the service relationship with the assigned customer base, acting as primary communication contact for accounts and Sales Teams members -on both inbound and outbound requests - for all matters related to service, orders, and operational activities.
  • Cooperate with internal resources cross-functionally to solve customer problems and deliver solutions to accounts.
  • Quickly and accurately responds to all customer inquiries on orders, supply availability, and product information in adherence to defined lead times and expectations.
  • Proactively provides order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty.
  • Understands marketing and operational programs related to their customer base or region, and can accurately explain and answer questions related to customer eligibility and program details for customers.
  • Receives and creates customer sales orders and validation, delivery prioritization, invoice, and other fiscal document management.
  • Understands relevant KPIs and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Business Partner & Team Lead.

  
  Bayer Crop Science - Vegetable Seeds
  Creating value to, on and beyond the farm by offering tailored solutions, that’s what we do. At Bayer Vegetable Seeds, we are dedicated to developing new vegetable seed varieties that growers around the world can cultivate. By combining our passion and in-depth knowledge, we strive for crop optimization and innovation for the benefit of farmers, consumers, and our planet. From glasshouses to open fields, we join forces with science and mother nature to advance health and nutrition. Do you want to join this team as well?
  
  WHO ARE YOU

  • Bachelor's Degree in Business or other related field and a minimum of 1- 2 years relevant Customer Service/Planning/Logistic/Account Management or Sales experience in teams.
  • Ability to work in a fast-paced environment, handle multiple tasks simultaneously and able to build relationships via phone.
  • You have excellent communication skills, work with a sense of urgency and ensure data accuracy.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with SAP and Salesforce is a plus.
  • The company language is English, so proficiency is a must for all internal communication.
  • Proficiency in German is a must; knowledge of any additional European language is a plus.
  • Full-time (38 hours) available.

  
  WHAT BAYER OFFERS YOU
  As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning. We offer our employees various career prospects, a modern working environment, and competitive compensation. Bayer employees benefit from great employment conditions, such as:

  • An excellent competitive salary based on a 38-hour workweek.
  • An additional 8,33% holiday allowance and a bonus (based on company results).
  • 25 days of leave, with the option of buying a maximum of 10 additional days.
  • You have the option to work from home, but we expect you at least 2 days per week at the office.
  • A solid retirement plan and bicycle lease plan
  • An inspiring working environment with professional and committed colleagues.
  • A successful innovative organization with international career possibilities.
  • Challenges and possibilities to learn and develop.

  
  Be innovative, be Bayer. We shape the future of everyday health, patient care and agriculture. Together, we can advance health and nutrition for all. Guided by our purpose ‘science for a better life’, rooted in our LIFE values and steered by the organization’s strategy, we reach for our ambitious vision. Help bring this vision to life: ‘Health for all, hunger for none’.
  
  INTERESTED IN THIS POSITION?
  Are you looking for a new challenge? Apply online by sending us your resume and cover letter. Do you have questions or want to learn more about the position? You can always contact Suzan Felix (Talent Acquisition Specialist) via suzan.felix.ext@bayer.com.
  .
  What can you expect? The application process consists of a phone screening, a personality questionnaire and reasoning test and an interview with the recruiter and hiring manager.

  Do you want to know more about what our people do at Bayer? Check our social wall via https://career.bayer.be/en/teambayerbenelux/ and follow us via #TeamBayerBenelux!

  We do not accept any unsolicited applications and agencies.
  #LI-BNL

  YOUR APPLICATION

  Do you want to work in a place where you can be just YOU? Your unique personality, background and talents help build a strong, diverse and inclusive Bayer. So join us! Be You, Be Bayer.

  Location:

  
  Netherlands : Netherlands : Hoofddorp

  Division:

  Crop Science

  Reference Code:

  800857

• About the company

  Bayer AG is a German multinational pharmaceutical and life sciences company and one of the largest pharmaceutical companies in the world.

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