• Job Description

  Req#: JP-003836282

  Description:

  POSITION SUMMARY: We’re seeking a dynamic individual to join our team as a Customer Service Account Specialist. The Customer Service Account Specialist’s primary purpose is to be responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner. In addition to working in an office environment, the person in this role is responsible for understanding and performing warehouse related duties, such as but not limited to cycle counts.

  ESSENTIAL DUTIES/RESPONSIBILITIES:

  · Proactive communications with customers regarding the services delivered by the Company.

  · Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.

  · Maintain the date integrity of account information stored in the Company Warehouse Management System (WMS).

  · Ensure accurate order entry and release of same information to staff as needed.

  · Maintain records of customer interactions or transactions, regarding details of inquiries, complaints, or comments, as well as actions taken.

  · Prompt follow up to ensure that appropriate changes are made to resolve customer issues.

  · Contact customers to respond to inquiries or to notify them of their order status or any adjustments.

  · Verify the accuracy and completeness of information that appears questionable.

  · Enter information into the WMS systems and prepare correspondence as needed or required.

  · Sort and file records along with reviewing all work for errors and make corrections as needed.

  · Communicate with carriers assigned by the customer.

  · Where applicable, review the customer’s contract to ensure compliance with terms and conditions outlined.

  · Ensure accuracy of all billing charges as outlined in the customer’s contract or per FW Logistics management.

  · Verify accuracy of inbound shipments such as warehouse location for delivery and verify all other necessary information prior to accepting the load.

  · Where applicable, all damages and variances must be noted per their customers’ requirements.

  · Ensure drivers have all necessary documents (SDS if necessary, placards, invoices, etc.), correct product and weight for all outgoing shipments.

  · Review daily all pending loads, to ensure all transactions for a particular day are processed.

  · Maintain current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer service activities.

  Skills:

  Customer service, Microsoft office, Account management

  Top Skills Details:

  Customer service

  Additional Skills & Qualifications:

  REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

  · Able to establish positive working environment.

  · Intermediate Microsoft Outlook, Word, and Excel skills.

  · Ability to write reports, business correspondence and read/interpret documents.

  · Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.

  · Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  · Ability to communicate verbally and written effectively.

  · Accountable – demonstrating individual accountability which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done.

  · Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.

  · Results Driven – passion to create positive results that maximize sustainable profitability for our future success.

  · Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.

  EDUCATION AND EXPERIENCE:

  · Associate degree or certification in related field such as business administration, customer service or supply chain specialist is required. NOTE: 3 plus years of experience may be used to meet educational requirement.

  · 2 years in customer service and/or warehouse, distribution center, fulfillment center environment.

  Experience Level:

  Entry Level

  About Aston Carter:

  Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

  At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

  Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

  The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

• About the company

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